Operations Leader – Day Shift, 5S & Growth

Hillyard, Inc.; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Mon-Fri day shift

Salary $85k-$100k + bonus

Paid holidays

Paid time off

401(k) & profit sharing

Medical, vision, dental

Job summary

Hillyard, Inc. in Mesa, AZ, is seeking an Operations Manager for its Operations team. This role oversees Customer Service, Warehouse, Delivery, and Service functions, driving continuous improvement and cost control initiatives while supporting local sales growth.

The ideal candidate will have a 4-year degree, 4–6 years of related experience, strong leadership, communication, and 5S expertise, and be able to partner with regional teams on strategic initiatives.

Qualifications

• 4-year Bachelor's degree required.
• 4-6 years’ experience or training in a related field.
• Forklift certification, or the ability to attain certification within 1 year.
• Superior Communication Skills.
• Demonstrated Leadership.
• Superior Analytical Skills.

Responsibilities

• Responsible for management oversight of functions within Customer Service, Warehouse, Delivery, Service, departments.
• Manages and participates in the hiring process for staff.
• Manages and approves payroll of staff.
• Conduct employee job shadows and provide coaching focused on continuous improvement and 5S principles.
• Assist in the development of employees and provide critical feedback related to their job performance.
• Develop and maintain a strong partnership with the sales team including facilitating regular meetings, providing reports, and assisting with growth initiatives.
• Engage in and identify cost savings initiatives related to continuous improvement and 5S principles.
• Generate, read, and respond to daily emails and intentionally engage in other communication channels.
• Maintain annual regulatory and company compliance training.
• Cross-functional knowledge of all DC Departments.
• Attend customer meetings in support of our sales team and provide insight as it pertains to Hillyard operations and historical performance.
• Serve as main point of contact for vendors, logistics partners, and the local community.
• Facilitate individual and team meetings.
• Disseminate information and assist with audience understanding and/or adoption.
• Engage with regional team to develop and execute strategic initiatives related to inventory, transportation, training, and other areas.
• Monitor and manage an annual operations budget and adjust expenses in relation to sales performance.
• Analyze, manage, and assess distribution center activity related to customer order fulfillment.
• Identify opportunities for improvement and participate in work projects related to task improvement.
• Maintain detailed understanding of key performance indicators and develop strategies to improve.
• Participate in local leadership and/or sales meetings.
• On occasion, serve as a Subject Matter Expert for local, regional, or national project teams.

Skills

Communication

Leadership

Analytical skills

5S principles

Troubleshooting

Computer literacy

Education

Bachelors Degree

Tools

Forklift certification

Job description

Hillyard, Inc. in Mesa, AZ, is seeking an Operations Manager for its Operations team. This role oversees Customer Service, Warehouse, Delivery, and Service functions, driving continuous improvement and cost control initiatives while supporting local sales growth.

The ideal candidate will have a 4-year degree, 4–6 years of related experience, strong leadership, communication, and 5S expertise, and be able to partner with regional teams on strategic initiatives.