Order & Fulfillment Lead—Customer Success & SAP

USTBC ABB Installation Products Inc.; Pinetops (NC); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

ABB, located in Pinetops, North Carolina, is seeking a Planning & Fulfillment Manager who will oversee internal and external customer service activities, including technical support, order and payment-related assistance, and claims management. The role emphasizes cross-functional coordination to improve case ownership and process efficiency.

The position requires a Bachelor’s degree in business, engineering, or related field, 5+ years of relevant experience, SAP expertise, and 1–2 years of

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 5+ years of relevant experience.
• SAP experience required.
• 1-2 years of leadership or supervisory experience.
• Candidates must already have a work authorization to work for ABB in the US.

Responsabilités

• Managing the resolution of customer issues, including order, technical, and payment-related issues.
• Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including changes, completion, expediting, credit management, tracking, and communication.
• Ensuring documentation related to orders is collected and archived, and decisions recorded in systems.

Connaissances

Customer service leadership

Forecasting

Cross-functional collaboration

Data analysis

Formation

Bachelor's degree in business, engineering, or related field

Outils

SAP

Description du poste

ABB, located in Pinetops, North Carolina, is seeking a Planning & Fulfillment Manager who will oversee internal and external customer service activities, including technical support, order and payment-related assistance, and claims management. The role emphasizes cross-functional coordination to improve case ownership and process efficiency.

The position requires a Bachelor’s degree in business, engineering, or related field, 5+ years of relevant experience, SAP expertise, and 1–2 years of