Planning & Fulfillment Manager

USTBC ABB Installation Products Inc.; Florence (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

ABB Installation Products Inc. in Florence, SC seeks a Planning & Fulfillment Manager to lead demand and production planning, optimize inventory, and ensure on-time, complete customer deliveries.

You will manage a team of 5–6 onsite and in a satellite office, collaborate with manufacturing, procurement, finance, and sales, and drive Lean and Six Sigma improvements. The role emphasizes strategic planning, MPS/MRP execution, and delivering cost-effective fulfillment while maintaining high service

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Americas Region Operational Excellence Project Director

The Planning & Fulfillment Manager is responsible for leading demand planning, production planning, optimized inventory level, order fulfillment, customer delivery performance, to ensure products are delivered to customers safely, on time, in full, and at optimal cost. This role works closely with Operations, Procurement, Factory Project Managers , Customer Service, Logistics, Finance, and Sales to balance customer requirements with operational capabilities.

We are searching for someone with excellent electrical industry experience who is capable of working in-person in our Florence, SC manufacturing facility, who will lead a team of 5-6 folks both onsite and in a satellite office. #LI-Onsite

Key Responsibilities for the role:

Strategic Planning

• Develop and implement planning and fulfillment strategies aligned with business objectives.
• Lead Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP) processes.
• Balance customer demand with production capacity and supply availability.
• Develop inventory strategies to optimize working capital while supporting customer service requirements.

Demand & Supply Planning

• Manage demand forecasting and forecast accuracy improvement initiatives.
• Lead Master Production Scheduling (MPS) and Material Requirements Planning (MRP).
• Monitor capacity constraints and develop mitigation plans.
• Coordinate with Procurement to ensure material availability.

Inventory Management

• Drive inventory optimization initiatives.
• Establish inventory targets, safety stock levels, and replenishment strategies.
• Monitor inventory health, excess and obsolete inventory.
• Improve inventory turns and reduce carrying costs.

Fulfillment & Logistics

• Manage order fulfillment activities to achieve customer delivery commitments.
• Ensure on-time and complete shipment performance.
• Support warehouse, distribution, and logistics operations.
• Resolve customer escalations related to delivery, shortages, or supply issues.

Customer Service Excellence

• Collaborate with Sales and Customer Service teams to improve customer satisfaction.
• Manage backlog and prioritize customer requirements.
• Communicate supply constraints, recovery plans, and delivery expectations.

Operational Excellence

• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Improve planning processes, systems, and reporting tools.
• Lead root-cause analysis and corrective action efforts related to delivery and inventory performance.
• Standardize best practices across planning and fulfillment functions.

Leadership & Team Development

• Lead and develop Planning, Scheduling, Inventory, and Fulfillment teams.
• Establish departmental goals and performance measures.
• Coach and mentor employees to build organizational capability.
• Foster a culture of accountability, collaboration, and continuous improvement.

KPI Management

Qualifications for the position:

• Bachelor's Degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, Logistics, or related field. MBA or Master's Degree preferred.
• Preferred certifications include: APICS/ASCM CPIM (Certified in Planning and Inventory Management), APICS/ASCM CSCP (Certified Supply Chain Professional), Lean Six Sigma Green Belt or Black Belt, PMP certification (preferred)
• 6+ years of progressive experience in Supply Chain/Production Planning, Materials Management, Inventory Control, Logistics, or Fulfillment.
• 5+ years of leadership experience managing planning and fulfillment teams.
• Experience in manufacturing, industrial, aerospace, automotive, medical device, or distribution environments.
• Demonstrated experience leading S&OP, production planning, demand planning, and inventory optimization processes.
• Proven success improving delivery performance, inventory turns, and customer satisfaction.
• Preferred Experience: Multi-site manufacturing or global supply chain experience. Experience supporting high-volume and complex manufacturing operations. ERP implementation or transformation experience. Continuous Improvement, Lean Manufacturing, and Digital Supply Chain initiatives.
• Technical Skills: ERP systems - SAP and related interface tools. MRP and Advanced Planning Systems. Power BI, Tableau, or similar analytics tools. Advanced Microsoft Excel. Inventory optimization and forecasting software. Data analysis and KPI dashboard development.

More about us:

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affid