Technical Customer Support Specialist (SAP & Salesforce)

USTBC ABB Installation Products Inc.; Pinetops (NC); On-site; USD 55,000 - 76,000; Full time

Job summary

ABB in the United States is seeking a Customer Service and Order Coordination Specialist in Pinetops, NC. You will provide technical, order, and payment support to internal and external customers, coordinating with Sales, Operations, and Supply Chain to resolve cases end-to-end.

The role emphasizes proactive communication, data analysis, and accurate documentation. You will track orders, prepare forecasts, and help ensure on-time delivery while maintaining a positive customer experience in a

Qualifications

• High School diploma with 3–5 years of experience or an equivalent combination of education and experience.
• Proven ability to work effectively with diverse groups, both within the plant and with external contacts.
• Strong knowledge of Microsoft programs including Excel, Word, PowerPoint, and Outlook.
• SAP experience is required; Salesforce experience is preferred.

Responsibilities

• Resolve customer issues by coordinating with Sales, Operations, Supply Chain, and other teams.
• Propose appropriate solutions and ensure end-to-end handling of requests (production, scheduling, quotes, pricing, invoicing).
• Keep customers informed on issue status and clarify any doubts.
• Ensure a positive customer experience throughout the process.
• Prepare and analyze regular statistics (e.g., forecast) using available tools.
• Track sales performance against targets and share insights with management.

Skills

Microsoft Office

Communication

Teamwork

Customer Service

Education

High School Diploma

Tools

SAP

Salesforce

Job description

ABB in the United States is seeking a Customer Service and Order Coordination Specialist in Pinetops, NC. You will provide technical, order, and payment support to internal and external customers, coordinating with Sales, Operations, and Supply Chain to resolve cases end-to-end.

The role emphasizes proactive communication, data analysis, and accurate documentation. You will track orders, prepare forecasts, and help ensure on-time delivery while maintaining a positive customer experience in a