Order Fulfillment & Customer Support Specialist

Manpower, Inc.; Bethel (CT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Manpower, Inc. is seeking a diligent Order Entry / Customer Service Specialist in Bethel, CT.

You will ensure accurate order processing, act as a liaison among customers and internal departments, and help drive timely fulfillment with high customer satisfaction. The role requires 1–3 years in order entry or related admin support, proficiency with SAP and Microsoft Office, and strong communication and multitasking abilities.

Qualifications

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• Must be well organized to work with each department.

Responsibilities

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

Skills

Attention to detail

Verbal and written communication

Multitasking

Customer-focused mindset

Organizational skills

Order entry experience

Tools

SAP

Microsoft Office

Job description

Manpower, Inc. is seeking a diligent Order Entry / Customer Service Specialist in Bethel, CT.

You will ensure accurate order processing, act as a liaison among customers and internal departments, and help drive timely fulfillment with high customer satisfaction. The role requires 1–3 years in order entry or related admin support, proficiency with SAP and Microsoft Office, and strong communication and multitasking abilities.