Order Entry & Customer Service Specialist (SAP-savvy)

ManpowerGroup; Bethel (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Retirement plan

Job summary

ManpowerGroup in Bethel, CT is seeking an Order Entry / Customer Service Representative to ensure accurate order processing and exceptional customer support. You will serve as a liaison between customers and internal departments to deliver timely, precise fulfillment and maintain high customer satisfaction.

Key responsibilities include processing orders in SAP, verifying details, addressing inquiries, resolving issues, and supporting sales with quotes and product information.

Qualifications

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication; able to multitask.
• Customer-focused mindset with a problem-solving attitude.

Responsibilities

• Process customer orders accurately and efficiently using the SAP order management system.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding status, availability, and timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism.
• Coordinate with sales, warehouse, and shipping to ensure smooth fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales with quotes, product information, and follow-up communications.

Skills

Order entry

Customer service

Administrative support

Attention to detail

Verbal communication

Written communication

Multitask

Problem solving

Tools

Microsoft Office

SAP

Job description

ManpowerGroup in Bethel, CT is seeking an Order Entry / Customer Service Representative to ensure accurate order processing and exceptional customer support. You will serve as a liaison between customers and internal departments to deliver timely, precise fulfillment and maintain high customer satisfaction.

Key responsibilities include processing orders in SAP, verifying details, addressing inquiries, resolving issues, and supporting sales with quotes and product information.