ORDER MANAGEMENT ADMINISTRATOR

Automatic Data Processing, Inc.; Danbury (CT); On-site; USD 48,000 - 51,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an Order Management Administrator in Danbury, CT. You will manage client orders, maintain records, and coordinate with internal teams and 3PL partners to ensure accurate, on‑time fulfillment.

Responsibilities include handling NetSuite orders, supporting sales, and providing professional customer service while safeguarding data integrity and compliance. The role expects strong communication and teamwork in a fast-paced environment.

Qualifications

• Associate or bachelor's degree preferred or equivalent experience.
• Experience in order management, sales administration or logistics.
• NetSuite experience preferred and familiarity with ERP/CRM systems.
• Proficiency with Outlook, Excel, Word and general office tasks.
• Strong organization, detail orientation and deadline management.

Responsibilities

• Process client orders in NetSuite ensuring accuracy and proper approval.
• Monitor order workflows and ensure timely progression through system.
• Provide timely customer service and clear client communication.
• Maintain accurate order docs and customer records across systems.
• Coordinate with internal teams and 3PL partners for fulfillment.
• Support sales activities and respond to order/shipment inquiries.

Skills

Customer service

Attention to detail

Communication skills

Time management

Team collaboration

Education

Associate or Bachelor's degree preferred

Tools

NetSuite

Microsoft Excel

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ORDER MANAGEMENT ADMINISTRATOR

Connecticut, Danbury, CT, US

3 days ago Requisition ID: 1072

Salary Range: $48,000.00 To $50,500.00 Annually

Position Summary

The Order Management Administrator supports multiple teams by managing administrative activities, processing client orders, coordinating order fulfillment, and ensuring smooth and efficient order operations. This role is responsible for maintaining accurate customer and order records, coordinating with internal teams and external partners, supporting sales activities, and providing timely and professional customer service.

The Order Management Administrator plays a key role in ensuring orders are processed accurately, communicated effectively, and fulfilled in accordance with customer requirements and company policies.

Pay Range:

DOE (Depending on Experience) $48,000.00 - $50,500.00

Key Responsibilities

• Process client orders in NetSuite, ensuring order details are complete, accurate, and
• properly approved in accordance with company policies and procedures.
• Monitor order approval workflows and ensure orders progress through the system in a timely manner.
• Provide timely and accurate customer service and maintain clear, professional
• communication with clients regarding transactional and order-related matters.
• Maintain accurate and up-to-date order documentation, customer records, and supporting documentation.
• Communicate effectively with internal teams, clients, third-party logistics (3PL) partners, and distribution centers (DCs) to ensure alignment throughout the order fulfillment process.
• Coordinate with 3PL partners to ensure products are available and prepared for shipment to clients.
• Partner with Distribution Centers to coordinate outbound scheduling and ensure
• shipments are arranged with assigned carriers.
• Ensure required documentation, compliance requirements, and customer reporting arc completed accurately and on time.
• Coordinate with internal teams, including Engineering, Receiving, Quality Assurance (QA), and Enterprise Systems (ES), to support seamless order processing and
• Monitor inventory availability and coordinate with the inventory team to identify potential shortages, backorders, or other issues that could affect customer deliveries.
• Participate in sales meetings and provide order management support as needed.
• Enter and manage contract client purchase orders (POs), including zero-dollar POs.
• Respond to customer inquiries and provide information regarding products, services, orders, and shipment status.
• Address customer complaints and order-related issues, escalating matters to the
• appropriate team members when necessary.
• Identify potential order, inventory, routing, or fulfillment issues and communicate them / proactively to the appropriate stakeholders.

Education & Qualifications

• Associate or bachelor's degree preferred, or equivalent relevant work experience.
• Previous experience in order management, sales administration, customer service, logistics, supply chain, or related field.
• Experience working with ERP, order management, CRM, or similar business systems; NetSuite experience is preferred
• Proficiency in Microsoft Office Suite, including Outlook, Excel and Word.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks and deadlines.
• Strong attention to detail and a high degree of accuracy
• Excellent written and verbal communication skills
• Strong problem-solving and follow-through skills
• Ability to work effectively with clients, internal teams, Distribution Centers, 3PL partners, and other external stakeholders.
• Ability to work independently while also contributing to effectively as part of a team
• Ability to manage competing priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to handle confidential and business-sensitive information appropriately.