Order Fulfillment & Customer Service Specialist

Rust-Oleum; Hudson (NH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Job summary

Tremco Construction Products Group is seeking a Customer Service Representative to handle orders and maintain strong relationships with distributors, contractors, design teams, and owners. This role supports internal sales teams and ensures accurate order processing and timely shipping.

Responsibilities include data entry, stock checks, and coordinating with transporters to ensure on-time deliveries, while upholding ISO procedures and customer service standards.

Qualifications

• Clear, professional communication in verbal and written form.
• Strong Microsoft Office proficiency required.
• Lean Management Principles understanding is a plus.
• Demonstrates office etiquette including communication, decision making and problem solving.
• QuickBooks preferred by applicants.
• Experience with running sales reports, codes and master data is beneficial.
• SAP preferred

Responsibilities

• Handle high volumes of calls, emails, and faxes and respond to inquiries.
• Accurately key orders and set up new customers in the system.
• Check stock availability to confirm orders.
• Process special requests such as color matching or custom sizes.
• Manage order logging, routing, shipping, and tracking with freight coordination.
• Prepare and verify shipping documents (BOLs).
• Provide daily and monthly delivery performance updates.
• Ensure orders are shipped and invoiced promptly; perform 2nd-checks on POs.
• Supply SDS with all shipped products and update customers on ship dates.
• Proactively communicate changes to orders and source alternatives when needed.
• Maintain broad knowledge of product lines, prices, and delivery times.

Skills

Communication

Microsoft Office

Problem solving

Office etiquette

Education

High school diploma or GED

Tools

SAP

QuickBooks

Job description

Tremco Construction Products Group is seeking a Customer Service Representative to handle orders and maintain strong relationships with distributors, contractors, design teams, and owners. This role supports internal sales teams and ensures accurate order processing and timely shipping.

Responsibilities include data entry, stock checks, and coordinating with transporters to ensure on-time deliveries, while upholding ISO procedures and customer service standards.