Customer Service & Order Management Specialist

Fortive Corporation; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Fortive Corporation seeks a Customer Service Associate in Pittsburgh, PA to answer product questions, process orders, and assist internal teams in fulfilling customer needs. You will maintain records, manage inquiries, and ensure accurate documentation of support interactions.

The role requires a Bachelor’s degree or equivalent, six months in a customer service role, and proficiency with Windows software and CRM systems. A proactive, detail-oriented team player is essential for success.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Completed a minimum of six months in the role as a Customer Service with proven performance in essential duties and responsibilities.
• Established commitment to providing the best customer service, every transaction, every time.
• Comprehensive knowledge of Windows software – Excel, Outlook, Word.
• Familiarity with CRM systems and practices.
• Strong written and verbal communication skills along with active listening.
• Ability to multi-task, set priorities and manage time effectively.
• Oracle E Business Suites Order Management and Depot Repair experience.
• Experience working with distribution.
• Gas detection experience (sales, customer service).
• Experience with Salesforce.com.

Responsibilities

• Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness.
• Proactively maintain communications with callers throughout the analysis and resolution process.
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests.
• Responsible for processing customer purchase orders with highest level of accuracy and efficiency.
• Process customer requests, such as expedites, in a fast-paced environment to meet critical customer safety needs.
• Meet personal/team qualitative and quantitative targets.
• Ability to work effectively with team members to resolve customer issues.
• Maintain current knowledge of all product and service offerings.
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system.
• Requires strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting.

Skills

Customer service

Communication

Team collaboration

Multitasking

Attention to detail

Problem solving

Education

Bachelor’s Degree or equivalent

Tools

Excel

Outlook

Word

CRM systems (Salesforce.com)

Oracle E-Business Suite Order Management

Depot Repair experience

Job description

Fortive Corporation seeks a Customer Service Associate in Pittsburgh, PA to answer product questions, process orders, and assist internal teams in fulfilling customer needs. You will maintain records, manage inquiries, and ensure accurate documentation of support interactions.

The role requires a Bachelor’s degree or equivalent, six months in a customer service role, and proficiency with Windows software and CRM systems. A proactive, detail-oriented team player is essential for success.