R-2260 Customer Service Representative

VantageSpecialtyChemicals; Carnegie (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life and AD&D insurance

Accident, hospital indemnity and other

Short- and long-term disability

401(k) with company match

Job summary

VantageSpecialtyChemicals in Carnegie, PA is seeking a Customer Service representative to process purchase orders from customers and supported sales reps, monitor deliveries and inventory, and provide responsive service in line with service agreements. You will collaborate across sales, logistics and finance, adhere to regional guidelines, and contribute to continuous improvement initiatives.

The role requires a Bachelor's degree and 2–3 years in customer service, with strong organizational and

Qualifications

• Bachelor's degree in Administration, Business, or related fields.
• 2-3 years or less in customer service related areas.
• Proficiency in Microsoft Office (Excel, Outlook, Teams)

Responsibilities

• Enter purchase orders accurately from customers and the sales representatives they support.
• Monitor deliveries, shipments, and inventory levels to ensure timelines and agreements are met.
• Provide timely customer service by managing inquiries and requirements per service standards.
• Adhere to regional guidelines and collaborate with the Coordination team to improve processes.
• Participate in continuous improvement initiatives to optimize service quality.

Skills

Organizational skills

Time management

Attention to detail

Customer focus

Team collaboration

MS Office

Problem solving

Communication skills

Education

Bachelor's degree in Administration or Business

Tools

MS Office Suite

Job description

• Compensation: USD 50000 - USD 70000 - yearly

Company Description

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagegrp.com or LinkedIn/vantage.

Job Description

Position Summary

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.

Position Scope

The position will be located in Carnegie, Pittsburgh, Pa

Essential Duties and Responsibilities

Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.

Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.

Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.

Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices.

Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality.

Education & Experience

Education: Bachelors degree in Administration, Business, or related fields.

Experience: 2-3 years or less in customer service related areas.

Knowledge, Skills, & Talents

Strong organizational and time-management abilities, with the capacity to handle multiple priorities.

Accuracy and attention to detail when entering, reviewing, and managing customer orders.

Ability to analyze issues, identify root causes, and propose effective solutions for customers.

Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas.

Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools.

Customer-focus mindset with the ability to maintain professionalism under pressure.

High sense of ownership and accountability in service delivery.

Empathy and patience when handling customer concerns.

Adaptability to fast-paced environments and operational changes.

Natural collaborator, contributing to a positive team dynamic.

Continuous improvement mindset, always seeking opportunities to optimize processes.

Pay

The estimated base pay range for this position is: $50,000 - $70,000 annually. Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location. This position is eligible to participate in a short-term incentive program.

Vantage offers a comprehensive benefits package to eligible employees, including:

• Life and AD&D insurance
• Accident, hospital indemnity and critical illness insurance
• Short- and long-term disability
• EAP, identity theft protection
• Paid time off, Parental Leave
• 401(k) with company match

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location