R2260 Customer Service Representative

VantageSpecialtyChemicals; Carnegie (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

VantageSpecialtyChemicals in Carnegie, PA seeks a Customer Service representative to process customer and sales orders, monitor deliveries and inventory, and ensure timely fulfillment in line with service agreements.

The role requires strong organization, attention to detail, and collaboration with logistics, finance, and sales teams to resolve inquiries and drive continuous improvement. A Bachelor's degree and 2–3 years in customer service preferred.

Qualifications

• Education: Bachelor's degree in Administration, Business, or related fields.
• Experience: 2–3 years or less in customer service.
• Must be capable of processing orders and managing inquiries.

Responsibilities

• Accurately enter purchase orders from customers and sales representatives.
• Monitor deliveries, shipments, and inventory to meet timelines.
• Provide timely customer service per service standards.
• Follow regional guidelines and participate in process improvements.
• Collaborate with Coordination team to optimize processes.

Skills

Organizational skills

Attention to detail

Analytical thinking

Interpersonal skills

Microsoft Office

Customer focus

Time management

Education

Bachelor's degree in Administration, Business, or related fields

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Job Description

Position Summary

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.

Position Scope

The position will be located in Carnegie, Pittsburgh, Pa

Essential Duties and Responsibilities

• Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.

• Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.

• Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.

• Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices.

• Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality.

Education & Experience

• Education: Bachelors degree in Administration, Business, or related fields.

• Experience: 2-3 years or less in customer service related areas.

Knowledge, Skills, & Talents

• Strong organizational and time-management abilities, with the capacity to handle multiple priorities.

• Accuracy and attention to detail when entering, reviewing, and managing customer orders.

• Ability to analyze issues, identify root causes, and propose effective solutions for customers.

• Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas.

• Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools.

• Customer-focus mindset with the ability to maintain professionalism under pressure.

• High sense of ownership and accountability in service delivery.

• Empathy and patience when handling customer concerns.

• Adaptability to fast-paced environments and operational changes.

• Natural collaborator, contributing to a positive team dynamic.

• Continuous improvement mindset, always seeking opportunities to optimize processes.

Pay

The estimated base pay range for this position is: $50,000 - $70,000 annually. Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location. This position is eligible to participate in a short-term incentive program.

Benefits

Vantage offers a comprehensive benefits package to eligible employees, including:

• Medical, HSA, dental, vision

• Life and AD&D insurance

• Accident, hospital indemnity and critical illness insurance

• Short- and long-term disability

• EAP, identity theft protection

• Paid time off, Parental Leave

• 401(k) with company match

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

$50,000-$50,000 per year