Order Entry Specialist I – Customer Service

Phoenix Contact; Middletown Township (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401k matching

Maternity/Paternity leave

Job summary

Phoenix Contact in Middletown Township, PA is seeking a Customer Service Specialist I – Order Entry to accurately process and validate customer orders. You will work with ERP/CRM systems, respond to inquiries, and coordinate with sales, engineering, and logistics to meet commitments.

This entry‑level role emphasizes attention to detail, strong communication, and teamwork. You’ll learn order‑entry procedures, support onboarding, and help improve efficiency while delivering quality service to

Qualifications

• Associate degree in Business, Logistics, Supply Chain, or a related field and up to two years of customer service, order processing, administrative support, or related experience; an equivalent combination of education and relevant experience may be considered.
• Foundational understanding of customer service and order‑processing practices, with the ability to learn company products, policies, customer requirements, and business processes.
• Strong attention to detail and business‑math skills, with the ability to review data, identify discrepancies, and maintain accurate records.
• Effective written and verbal communication skills and the ability to interact professionally with customers and cross‑functional partners.
• Organizational, time‑management, and problem‑solving skills, including the ability to prioritize routine work, meet deadlines, and adapt to changing business needs.
• Ability to follow established procedures, use sound judgment within defined parameters, accept feedback, and elevate matters requiring additional guidance.
• Ability to work independently on assigned activities and collaborate effectively as part of a team.
• Proficiency with Microsoft Word, Excel, and Outlook, with the ability to learn ERP, CRM, EDI, and related order‑management applications.
• Experience in a business‑to‑business customer service, order‑entry, distribution, or manufacturing environment preferred.

Responsibilities

• Receive, review, proofread, enter, and acknowledge customer purchase orders received through EDI, DCS, email, and manual‑entry channels in accordance with established procedures and customer requirements.
• Validate customer, product, pricing, quantity, delivery, shipping, and account information to support accurate and timely order processing.
• Review system‑generated reports and electronic order queues to identify errors, exceptions, duplicate orders, incomplete information, and other discrepancies requiring follow‑up.
• Communicate order discrepancies, status updates, required actions, and routine process information clearly to customers, distributors, sales teams, and internal stakeholders.
• Coordinate with Product Management, Sales, Quotes, Accounting, Information Technology, Customer Service, Warehouse, and Logistics to resolve routine order‑entry issues and meet customer commitments.
• Perform routine order maintenance, including schedule and quantity changes, cancellations, pricing requests, expedite requests, shipping updates, and order or inventory status inquiries.
• Document customer inquiries, order activity, decisions, and resolutions accurately in ERP, CRM, and related systems to maintain complete and reliable records.
• Maintain customer‑specific order‑processing requirements, item cross‑reference data, and other assigned account information within established controls.
• Respond to routine customer and sales inquiries through phone, email, chat, and other approved channels, providing accurate information and timely follow‑through.
• Support customer onboarding by gathering requirements, updating account information, coordinating assigned activities, and participating in customer discussions as requested.
• Resolve routine issues by applying established policies, procedures, and job knowledge; identify root causes when practical and elevate non‑standard, high‑risk, or complex matters to the appropriate resource.
• Meet established accuracy, service, productivity, quality, and training expectations while managing assigned priorities and deadlines.
• Develop working knowledge of products, customer requirements, business processes, policies, and systems through training, feedback, and on‑the‑job experience.
• Identify recurring issues and practical opportunities to improve order accuracy, customer experience, documentation, or workflow efficiency, and share recommendations with the appropriate stakeholder.
• Support team objectives, special projects, knowledge sharing, and other related duties as assigned.

Skills

Attention to detail

Written and verbal communication

Time management

Problem solving

ERP/CRM knowledge

Microsoft Office

Team collaboration

Education

Associate degree in Business, Logistics, or related field

Tools

ERP

CRM

EDI

Job description

Phoenix Contact in Middletown Township, PA is seeking a Customer Service Specialist I – Order Entry to accurately process and validate customer orders. You will work with ERP/CRM systems, respond to inquiries, and coordinate with sales, engineering, and logistics to meet commitments.

This entry‑level role emphasizes attention to detail, strong communication, and teamwork. You’ll learn order‑entry procedures, support onboarding, and help improve efficiency while delivering quality service to