Order Entry & Customer Care Specialist I

Phoenix Contact USA; Harrisburg (Dauphin County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k matching

Generous paid time off

14 weeks maternity leave

6 weeks paternity leave

Job summary

Phoenix Contact USA is seeking a Customer Service Specialist I – Order Entry. This entry-level role processes and validates customer orders received via EDI, email, or manual entry, ensuring accuracy and timely processing for customers, distributors, and sales teams.

You will maintain records in ERP/CRM, resolve routine issues, and coordinate with cross-functional teams. The position emphasizes learning ERP/CRM/EDI systems and delivering reliable service, with overtime and on-site work expected.

Qualifications

• Associate degree in Business, Logistics, Supply Chain, or a related field; up to two years of customer service, order processing, administrative support, or related experience.
• Foundational understanding of customer service and order-processing practices.
• Strong attention to detail and business-math skills.
• Effective written and verbal communication; professional interaction with customers and cross-functional partners.
• Proficient with Word, Excel, Outlook; ability to learn ERP, CRM, EDI systems.

Responsibilities

• Enter and acknowledge purchase orders via EDI, DCS, email, and manual-entry channels.
• Validate order details (customer, product, pricing, quantity, delivery) for accuracy.
• Identify errors and coordinate routine resolutions.
• Communicate status updates and required actions to customers and partners.
• Coordinate with Product Management, Sales, Quotes, Accounting, IT, Customer Service, Warehouse, and Logistics to resolve issues.
• Perform routine order maintenance (changes, cancellations, pricing, expediting).
• Document inquiries and actions in ERP, CRM, and related systems.
• Maintain customer-specific order-processing requirements and account data.
• Respond to routine inquiries by phone, email, chat; provide timely follow-through.
• Support onboarding by gathering requirements and coordinating activities.
• Escalate non-routine, high-risk, or complex matters to the appropriate resource.
• Meet accuracy, service, productivity, quality, and training expectations.
• Develop knowledge of products, customer requirements, processes, policies, and systems.
• Identify recurring issues and opportunities to improve order accuracy and customer experience.
• Support team objectives and special projects.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Time management

Education

Associate degree in Business/Logistics/Supply Chain

Tools

ERP systems

CRM systems

EDI

MS Office

Job description

Phoenix Contact USA is seeking a Customer Service Specialist I – Order Entry. This entry-level role processes and validates customer orders received via EDI, email, or manual entry, ensuring accuracy and timely processing for customers, distributors, and sales teams.

You will maintain records in ERP/CRM, resolve routine issues, and coordinate with cross-functional teams. The position emphasizes learning ERP/CRM/EDI systems and delivering reliable service, with overtime and on-site work expected.