Precision Order Entry Specialist

LION First Responder PPE, Inc.; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with Company match

Professional development opportunities

Job summary

LION First Responder PPE, Inc. seeks an Order Entry Specialist to support the Customer Sales and Support team by accurately processing orders, ensuring quality, and helping ensure timely fulfillment for customers and internal stakeholders.

The role emphasizes quick, accurate processing within regions, collaboration with customers and internal teams, and opportunities to contribute to process improvements in a fast-paced environment.

Qualifications

• 3-5 years of Customer Service/Data Entry experience.
• High school diploma; college preferred.
• Excellent organizational skills.
• Ability to understand technical products; product knowledge with certified products a plus.
• Digital proficiency; strong understanding of Microsoft Suite.
• Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, across email and phone.

Responsibilities

• Process orders quickly and accurately within assigned regions.
• Meet or exceed productivity and quality KPIs.
• Validate order details for completeness, pricing, SKU, and shipping requirements.
• Communicate with customers, dealers, Sales, and Customer Service to resolve issues blocking orders.
• Prioritize orders with special handling requirements.
• Collaborate with team to meet department goals and support other regions when backlogged.
• Identify ways to improve order processing, accuracy, and customer experience.
• Work across multiple systems related to sales, order entry, and quoting.
• Assist Distribution Center on complex configurations.
• Participate in ISO audits and documentation updates.
• Cross-train and onboard new hires.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Teamwork

Education

High school diploma

Tools

Salesforce

Oracle

Job description

LION First Responder PPE, Inc. seeks an Order Entry Specialist to support the Customer Sales and Support team by accurately processing orders, ensuring quality, and helping ensure timely fulfillment for customers and internal stakeholders.

The role emphasizes quick, accurate processing within regions, collaboration with customers and internal teams, and opportunities to contribute to process improvements in a fast-paced environment.