Order Entry Rep - Boynton Beach

LHH US; Town of Florida (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Holiday pay

Commuter benefits

EAP program

Job summary

LHH US is seeking an onsite Order Entry Specialist in New York for a contract-to-hire role. You will manage the full order lifecycle, enter orders in SAP, and respond to customer inquiries from a busy call center.

Must have 2+ years in customer service and order entry, ERP experience (SAP), and familiarity with Salesforce/CRM. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• 2+ years of experience in customer service and/or order entry.
• Hands-on experience with SAP or similar ERP system (required).
• Experience managing end-to-end order processing preferred.
• Previous call center or high-volume call experience is a plus.
• Exposure to Salesforce or CRM systems is a plus.
• Strong attention to detail and data accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities.
• Problem-solving mindset with a focus on customer satisfaction.

Responsibilities

• Manage the full order lifecycle from order entry through fulfillment, delivery, and issue resolution.
• Entr y and process customer orders in SAP (ERP system).
• Handle approximately 30% of the day on inbound calls within a call center queue.
• Respond to customer emails and inquiries in a timely and professional manner.
• Provide order status updates, shipment tracking, and general account support.
• Troubleshoot order issues, discrepancies, and returns; escalate when necessary.
• Process returns, credits, or adjustments as needed.
• Maintain detailed and accurate customer records in internal systems.
• Utilize Salesforce (CRM) to track communication, activity, and customer interactions.
• Collaborate with internal teams including logistics, sales, and operations to ensure seamless order fulfillment.
• Prioritize workload effectively in a fast-paced, deadline-driven environment.

Skills

Customer service

Order processing

Attention to detail

Communication skills

Multitasking

Problem-solving

Tools

SAP

Salesforce

Job description

Job Description

Work Type: Contract to possible hire, Full Time, Onsite Compensation: $23-25/hr

Key Responsibilities

• Manage the full order lifecycle from order entry through fulfillment, delivery, and issue resolution
• Accurately enter and process customer orders in SAP (ERP system)
• Handle approximately 30% of the day on inbound calls within a call center queue
• Respond to customer emails and inquiries in a timely and professional manner
• Provide order status updates, shipment tracking, and general account support
• Troubleshoot order issues, discrepancies, and returns; elevate when necessary
• Process returns, credits, or adjustments as needed
• Maintain detailed and accurate customer records in internal systems
• Utilize Salesforce (CRM) to track communication, activity, and customer interactions
• Collaborate with internal teams including logistics, sales, and operations to ensure seamless order fulfillment
• Prioritize workload effectively in a fast-paced, deadline-driven environment

Qualifications

• 2+ years of experience in customer service and/or order entry
• Hands‑on experience with SAP or similar ERP system (required)
• Experience managing end-to-end order processing preferred
• Prior experience working in a call center or high-volume call environment
• Exposure to Salesforce or CRM systems is a plus
• Strong attention to detail and data accuracy
• Excellent verbal and written communication skills
• Ability to multitask and manage competing priorities
• Problem‑solving mindset with a focus on customer satisfaction

Pay Details: $23.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.