Key Accounts CSR & Sales Support Specialist

CEMCO; Henderson (CO); On-site; USD 36,000 - 54,000; Full time

Job summary

CEMCO is seeking an experienced Customer Service Representative to process orders, liaise with customers, and coordinate with production and shipping teams. The role emphasizes accuracy, timely responses, and strong communication skills in a professional office setting.

The ideal candidate has a high school diploma or GED with 3+ years in customer service, proficient MS Office use, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED; 3+ years of related experience.
• Strong computer skills; data entry with high accuracy.

Responsibilities

• Build and maintain customer relations with excellent service.
• Receive, process, and confirm purchase orders and quotes via phone, email or fax.
• Update orders in the system and manage pricing, literature, inquiries.
• Assist customers with pricing, literature, inquiries, and information requests.
• Coordinate with production, traffic and shipping on scheduling and updates.
• Handle return authorizations and credit requests; research backorders and mis-shipments.
• Communicate order status and delivery schedules; upsell where appropriate.
• Cross-train new CSR staff and cover territories as needed.

Job description

CEMCO is seeking an experienced Customer Service Representative to process orders, liaise with customers, and coordinate with production and shipping teams. The role emphasizes accuracy, timely responses, and strong communication skills in a professional office setting.

The ideal candidate has a high school diploma or GED with 3+ years in customer service, proficient MS Office use, and the ability to handle multiple tasks in a fast-paced environment.