Order & Customer Support Specialist

Motion & Flow Control Products, Inc.; Tempe (AZ); Hybrid; USD 48,000 - 58,000; Full time

Job summary

Motion & Flow Control Products, Inc. in Tempe, AZ is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-up.

The role supports customers, suppliers, and internal teams by gathering information, recording requests, researching issues, and providing timely updates.

Candidates should have a high school diploma and experience in customer service; proficiency with ERP and business systems is a plus.

Qualifications

• High school diploma or equivalent required; further coursework in business or customer service preferred.
• Experience in customer service, inside sales support, order management, or related fields.

Responsibilities

• Respond to routine to moderately complex customer inquiries, quotations, purchase orders, and delivery questions.
• Prepare quotations and update orders, relay price, availability, and lead-time information.
• Use ERP and other systems to retrieve customer data and track requests.
• Coordinate with sales, warehouse, and other departments to ensure order accuracy and on-time delivery.
• Escalate complex issues to higher-level resources as needed.
• Maintain accurate records and build positive customer relationships.

Skills

Customer service

Order management

ERP systems

Communication

Education

High school diploma

Tools

ERP software

CRM system

Job description

Motion & Flow Control Products, Inc. in Tempe, AZ is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-up.

The role supports customers, suppliers, and internal teams by gathering information, recording requests, researching issues, and providing timely updates.

Candidates should have a high school diploma and experience in customer service; proficiency with ERP and business systems is a plus.