Order & Customer Success Specialist

Infosys BPM; Tempe (AZ); Hybrid; USD 48,000 - 76,000; Full time

Job summary

Infosys BPM in Tempe, AZ, seeks a Process Specialist to own end-to-end customer service and order management. You will support inquiries by phone and email, manage the order book, and collaborate with internal teams to ensure timely fulfillment.

Responsibilities include researching and resolving inquiries, maintaining records, and using SAP and Salesforce. The role is hybrid after six months, with occasional Saturday work and a focus on accuracy and customer satisfaction.

Qualifications

• 2 years of direct customer service experience required.
• SAP (MRP) experience required.
• Salesforce experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Hybrid work schedule available after 6 months, based on performance.

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.
• 2 years of direct customer service experience required.
• SAP (MRP) experience required.
• Salesforce experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Ability to participate on camera during Microsoft Teams meetings when requested.
• Hybrid work schedule available after 6 months, based on performance.

Job description

Infosys BPM in Tempe, AZ, seeks a Process Specialist to own end-to-end customer service and order management. You will support inquiries by phone and email, manage the order book, and collaborate with internal teams to ensure timely fulfillment.

Responsibilities include researching and resolving inquiries, maintaining records, and using SAP and Salesforce. The role is hybrid after six months, with occasional Saturday work and a focus on accuracy and customer satisfaction.