Order & Customer Support Specialist

Kids for the Future; Lewisville (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Vacation & PTO

401K Plans

Healthcare, dental, vision

Job summary

Kids for the Future is seeking a Customer Support Representative in Lewisville, TX to accurately process orders and provide timely support to distributors, sales representatives, and end users. You will handle orders across phone, email, web, fax, and EDI, ensuring high accuracy and professional communication.

Ideal candidates have 2–3 years in customer service, strong problem-solving and Excel skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2–3 years of customer service or related experience preferred.

Responsibilities

• Process customer orders and quotes across multiple channels including phone, email, web, fax, and EDI.
• Respond to inbound calls and inquiries from distributors, representatives, end users, and internal team members.
• Set up, maintain, and update customer accounts in partnership with Credit and Sales teams.
• Investigate order discrepancies, shortages, and warranty claims.
• Generate and run reports and maintain accurate records in internal systems.

Skills

Communication skills

Interpersonal skills

Problem solving

Multi-tasking

Excel proficiency

Order entry systems

Education

High school diploma or GED

Tools

Microsoft Excel

Email and internet tools

Job description

Kids for the Future is seeking a Customer Support Representative in Lewisville, TX to accurately process orders and provide timely support to distributors, sales representatives, and end users. You will handle orders across phone, email, web, fax, and EDI, ensuring high accuracy and professional communication.

Ideal candidates have 2–3 years in customer service, strong problem-solving and Excel skills, and the ability to manage multiple tasks in a fast-paced environment.