Customer Support & Order Specialist — Health & 401K

Kids for the Future; Annandale (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation & PTO

401K Plan

Healthcare benefits

Dental & vision

Job summary

Kids for the Future in Minnesota is seeking a Customer Support Representative to accurately process orders and provide timely, professional support to distributors, sales reps, and end users. This role directly impacts customer satisfaction, retention, and the success of the business.

You will handle order and quote processing across multiple channels, maintain account data, investigate discrepancies, and collaborate with Sales to onboard new customers.

Qualifications

• High school diploma or GED required.
• 2–3 years of customer service or related experience preferred.

Responsibilities

• Process customer orders and quotes across multiple channels including phone, email, web, fax, and EDI.
• Ensure high accuracy with minimal errors in order entry and fulfillment.
• Maintain a strong sense of urgency to support timely order processing.
• Respond to inbound calls and inquiries from distributors, representatives, end users, and internal team members.
• Provide product information, pricing, availability, and order status updates.
• Deliver a consistently positive, professional customer experience.
• Set up, maintain, and update customer accounts in partnership with Credit and Sales teams.
• Investigate order discrepancies, shortages, and warranty claims.
• Issue credits and process rebates accurately and in a timely manner.
• Partner with internal departments to resolve customer concerns.
• Coordinate with Sales Representatives to support account approvals and onboarding.
• Process special requests from the Sales team, including custom products and kit setups.
• Ensure orders are prepared and ready for processing within defined timelines.

Skills

Communication skills

Problem solving

Multitasking

MS Excel

Email tools

Product knowledge

Education

High school diploma or GED

Tools

Order entry systems

MS Excel

Email & Internet tools

Job description

Kids for the Future in Minnesota is seeking a Customer Support Representative to accurately process orders and provide timely, professional support to distributors, sales reps, and end users. This role directly impacts customer satisfaction, retention, and the success of the business.

You will handle order and quote processing across multiple channels, maintain account data, investigate discrepancies, and collaborate with Sales to onboard new customers.