Customer Support Rep- Lewisville, TX

Kids for the Future; Lewisville (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Vacation & PTO

401K Plans

Healthcare, dental, vision

Job summary

Kids for the Future is seeking a Customer Support Representative in Lewisville, TX to accurately process orders and provide timely support to distributors, sales representatives, and end users. You will handle orders across phone, email, web, fax, and EDI, ensuring high accuracy and professional communication.

Ideal candidates have 2–3 years in customer service, strong problem-solving and Excel skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2–3 years of customer service or related experience preferred.

Responsibilities

• Process customer orders and quotes across multiple channels including phone, email, web, fax, and EDI.
• Respond to inbound calls and inquiries from distributors, representatives, end users, and internal team members.
• Set up, maintain, and update customer accounts in partnership with Credit and Sales teams.
• Investigate order discrepancies, shortages, and warranty claims.
• Generate and run reports and maintain accurate records in internal systems.

Skills

Communication skills

Interpersonal skills

Problem solving

Multi-tasking

Excel proficiency

Order entry systems

Education

High school diploma or GED

Tools

Microsoft Excel

Email and internet tools

Job description

• Base Pay $21.50 - $25.00 / Hour
• Job Category OFFICE
• Employee Type FT Non-Exempt

Description

Job Summary:

The Customer Support Representative plays a critical role in delivering an exceptional customer experience by accurately processing orders and providing timely, professional support to distributors, sales representatives, and end users. This role directly impacts customer satisfaction, retention, and the overall success of the business.

Key Responsibilities:

Order & Quote Processing (Primary Function)

• Process customer orders and quotes across multiple channels including phone, email, web, fax, and EDI
• Ensure high accuracy with minimal errors in order entry and fulfillment
• Maintain a strong sense of urgency to support timely order processing

Customer Support & Communication

• Respond to inbound calls and inquiries from distributors, representatives, end users, and internal team members
• Provide product information, pricing, availability, and order status updates
• Deliver a consistently positive, professional customer experience

Account Management

• Set up, maintain, and update customer accounts in partnership with Credit and Sales teams
• Ensure accuracy and completeness of all account information

Issue Resolution & Investigations

• Investigate order discrepancies, shortages, and warranty claims
• Issue credits and process rebates accurately and in a timely manner
• Partner with internal departments to resolve customer concerns
• Communicate with potential distributors regarding application processes
• Coordinate with Sales Representatives to support account approvals and onboarding
• Process special requests from the Sales team, including custom products and kit setups
• Ensure orders are prepared and ready for processing within defined timelines

Reporting & Administrative Tasks

• Generate and run reports (e.g., ATP letters, rep commissions, new account letters)
• Maintain accurate records and documentation within internal systems

Success Measures

• High order accuracy with minimal errors
• Positive feedback from customers and internal partners
• Timely resolution of customer issues and requestsEffective communication and follow-through on all inquiries
• Strong collaboration with internal teams

Qualifications:

• High school diploma or GED required
• 2–3 years of customer service or related experience preferred

Knowledge & Skills:

• Strong communication and interpersonal skills
• Excellent problem-solving and critical thinking abilities
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with computers, including:
• Order entry systems
• Microsoft Excel
• Email and internet tools
• Strong understanding (or ability to learn) of product offerings
• Malco Offers competitive vacation, paid time off and holiday pay.
• 401K Plans
• Full healthcare benefit options, dental and vision.