Junior CSR: Fast-Track Order Fulfillment & Support

Employee Magnets, Inc.; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Employee Magnets, Inc. is seeking a detail-oriented coordinator to manage order processing, fulfillment, and customer service from our Lewisville, TX facility. You will respond to internal and external inquiries and work with receiving, depot, planner and shipping to meet delivery expectations.

The role requires accurate data entry, basic Excel skills, and the ability to troubleshoot ordering systems. A bilingual English/Spanish candidate is a plus and teamwork is essential.

Qualifications

• High school graduate or equivalent.
• At least 1 year of general office experience; 1–2 years in customer service preferred.
• Intermediate computer experience.
• Medium to advanced Excel skills for data analysis.
• Works well in a team and communicates order processing flows to all associates.
• Attention to detail to identify order discrepancies and resolve issues.
• Knowledge of computer ordering systems and ability to troubleshoot as needed.
• Hands-on, ambitious, and goal-oriented with teamwork.
• Bilingual English/Spanish is a plus.

Responsibilities

• Assist in daily order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice and customer emails.
• Coordinate with receiving, depot, planner and shipping to fulfill requests in a timely manner.
• Provide estimated delivery times when a request cannot be made on time.
• Verify OSD and exception handling feedback to customers.

Skills

Customer service

Order processing

Data entry

Teamwork

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Order management systems

Job description

Employee Magnets, Inc. is seeking a detail-oriented coordinator to manage order processing, fulfillment, and customer service from our Lewisville, TX facility. You will respond to internal and external inquiries and work with receiving, depot, planner and shipping to meet delivery expectations.

The role requires accurate data entry, basic Excel skills, and the ability to troubleshoot ordering systems. A bilingual English/Spanish candidate is a plus and teamwork is essential.