Order & Customer Success Specialist – Europe (CWE)

Heilind Electronics GmbH; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Heilind Electronics GmbH is seeking a Customer Service Representative to manage customer orders, support clients through the order fulfillment process, and ensure high levels of satisfaction. You will collaborate with customers and internal teams to coordinate deliveries, resolve issues, and maintain accurate sales data.

Responsibilities include entering CWE-region orders, preparing reports on open orders, expediting deliveries, monitoring holds, supporting order workflows, handling claims and

Qualifications

• Must have strong customer service and problem-solving skills.
• Strong organizational skills with the ability to prioritize tasks.
• English and German language skills at least B2.
• Experience with CRM systems; knowledge of sales processes is a plus.

Responsibilities

• Enter customer orders from the CWE market into the system and ensure accuracy.
• Prepare reports on open customer orders.
• Expedite deliveries.
• Monitor orders that are on hold.
• Support the order processing workflow.
• Handle claims and complaints process.
• Provide administrative support to the CWE sales team.
• Prepare sales and order-related spreadsheets and reports.

Skills

Problem solving

Task prioritization

English proficiency

German proficiency

CRM systems

Sales operations knowledge

Tools

CRM

Job description

Heilind Electronics GmbH is seeking a Customer Service Representative to manage customer orders, support clients through the order fulfillment process, and ensure high levels of satisfaction. You will collaborate with customers and internal teams to coordinate deliveries, resolve issues, and maintain accurate sales data.

Responsibilities include entering CWE-region orders, preparing reports on open orders, expediting deliveries, monitoring holds, supporting order workflows, handling claims and