Customer Service Representative with German and English

Heilind Electronics GmbH; United States; Remote; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Heilind Electronics GmbH is seeking a Customer Service Representative to manage customer orders, support clients through the order fulfillment process, and ensure high levels of satisfaction. You will collaborate with customers and internal teams to coordinate deliveries, resolve issues, and maintain accurate sales data.

Responsibilities include entering CWE-region orders, preparing reports on open orders, expediting deliveries, monitoring holds, supporting order workflows, handling claims and

Qualifikationen

• Must have strong customer service and problem-solving skills.
• Strong organizational skills with the ability to prioritize tasks.
• English and German language skills at least B2.
• Experience with CRM systems; knowledge of sales processes is a plus.

Aufgaben

• Enter customer orders from the CWE market into the system and ensure accuracy.
• Prepare reports on open customer orders.
• Expedite deliveries.
• Monitor orders that are on hold.
• Support the order processing workflow.
• Handle claims and complaints process.
• Provide administrative support to the CWE sales team.
• Prepare sales and order-related spreadsheets and reports.

Kenntnisse

Problem solving

Task prioritization

English proficiency

German proficiency

CRM systems

Sales operations knowledge

Tools

CRM

Jobbeschreibung

Heilind Electronics is the largest distributor of interconnect products in the United States and a highly successful, internationally operating mid-sized company specializing in the distribution of high-quality electronic components (including connectors, switches, relays, sensors, and identification products). Founded in 1974 by Bob Clapp, Heilind remains privately owned. With more than 2,000 employees across 40 locations worldwide, we are the vital link between our customers and manufacturers—and we continue to grow.

About Role:

As a Customer Service Representative, you will be responsible for managing customer orders, supporting clients throughout the order fulfillment process, and ensuring a high level of customer satisfaction. You will work closely with customers and internal teams to coordinate deliveries, resolve order-related issues, and maintain accurate sales and order data. This position is closely aligned with sales and combines customer service responsibilities with a strong focus on post-sales support, ensuring a high level of customer satisfaction and fostering long-term customer relationships.

Your Responsibilities:

• Enter customer orders from the CWE (Central & Western Europe) market into the system and ensure their accuracy and up-to-date status.
• Prepare reports on open customer orders.
• Be responsible for expediting deliveries.
• Monitor orders that are on hold.
• Support the order processing workflow.
• Be responsible for the claims and complaints process.
• Provide administrative support to the internal sales team across the CWE region.
• Prepare sales and order-related spreadsheets and reports.

What You Bring:

• A solution-oriented mindset with a strong focus on customer support and problem-solving.
• Ability to independently prioritize tasks and demonstrate strong organizational skills.
• Good command of English (minimum B2 level).
• Good command of German (minimum B2 level).
• Good computer skills and experience working with CRM systems.
• Strong knowledge of sales operations and business processes is a plus.