Order & Customer Success Specialist

M&M Printed Bag Inc; Chino (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

M&M Printed Bag Inc is seeking a Customer Service Representative to act as the main liaison between customers, sales, and production teams. You will handle orders, validate pricing and specifications, coordinate materials and artwork, and ensure timely execution with professional customer service.

The role requires strong math skills, two years of customer relations experience, and proficiency with Excel; ERP experience is preferred.

Qualifications

• High School Diploma or GED required.
• Two years of customer relations experience in an office environment.
• Strong math skills and proficiency with Microsoft Excel.
• Experience with ERP systems preferred.

Responsibilities

• Serve as primary contact between customers, sales, and production teams.
• Receive and review customer orders; verify information before processing.
• Enter orders into systems and issue order acknowledgments.
• Coordinate materials, artwork, and production requirements.
• Prepare documentation for operations and ensure accurate paperwork.
• Communicate order status and resolve issues with stakeholders.
• Manage order changes, cancellations, and exceptions.
• Maintain orderly order records and provide professional customer service.
• Support special projects and maintain attendance.

Skills

Customer relations

Math skills

Education

High School Diploma or GED

Tools

Excel

ERP system

Job description

M&M Printed Bag Inc is seeking a Customer Service Representative to act as the main liaison between customers, sales, and production teams. You will handle orders, validate pricing and specifications, coordinate materials and artwork, and ensure timely execution with professional customer service.

The role requires strong math skills, two years of customer relations experience, and proficiency with Excel; ERP experience is preferred.