Order & Customer Success Specialist

Seaman Paper Co.; Leominster (MA); On-site; USD 34,000 - 40,000; Full time

Job summary

Seaman Paper Co. is seeking a detail-oriented Customer Service Representative to manage customer orders, coordinate delivery schedules, and resolve account issues.

You will work with Production, Scheduling, Shipping, Quality, and Accounting to keep orders moving and maintain strong customer relationships. The ideal candidate has 2+ years in customer service or order processing within manufacturing or converting environments, with proficiency in Excel and ERP systems.

Qualifications

• 2+ years of experience in customer service, order processing, or inside sales in manufacturing.
• Experience in paper, printing, or packaging preferred.
• Proficiency in Microsoft Office, especially Excel.
• Strong math, analytical, and problem-solving abilities.

Responsibilities

• Enter customer purchase orders accurately into the order management system.
• Monitor orders, production timelines, ship dates, and routing for on-time delivery.
• Coordinate with Production, Scheduling, and Shipping to meet order requirements.
• Communicate order changes and delays to customers and internal teams.
• Maintain customer documentation and product specifications.
• Resolve deductions, chargebacks, and billing discrepancies with Accounting.
• Obtain proof of delivery and submit disputes when needed.
• Support inventory monitoring and replenishment for custom products.

Skills

MS Office

Excel

Attention to detail

Communication skills

ERP systems

Order processing

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

NetSuite

Radius

Job description

Seaman Paper Co. is seeking a detail-oriented Customer Service Representative to manage customer orders, coordinate delivery schedules, and resolve account issues.

You will work with Production, Scheduling, Shipping, Quality, and Accounting to keep orders moving and maintain strong customer relationships. The ideal candidate has 2+ years in customer service or order processing within manufacturing or converting environments, with proficiency in Excel and ERP systems.