Order & Customer Solutions Specialist

ingredion; White Marsh (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

Ingredion Incorporated is seeking a Customer Support Specialist in Maryland to manage customer orders from placement to delivery. You will work with Logistics, Quality, Sales, and Order Coordination to resolve issues and maintain high customer satisfaction.

This role offers potential growth into Logistics, Sales, or Quality. Responsibilities include processing orders, ensuring data accuracy, tracking complaints, and implementing process improvements.

Qualifications

• 2–6 years of experience preferred.
• Bachelor's Degree preferred.
• SAP, Salesforce, and EDI experience required.
• Execute on fundamental tasks such as order entry, resolving customer complaints, problem solving etc.

Responsibilities

• Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries.
• Participate in the after-hours program for the department.
• Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes).
• Maintain up to date files according to the SOP. Ensure copies of orders and return orders are given to appropriate partners.
• Ensure all customer complaints are tracked according to procedures.
• Demonstrated ability to work across multiple product lines and customer categories to inform the client.
• Seek to identify issues, consider alternatives, and take corrective action to resolve problems.
• Utilize company databases to ensure procedures are followed and update documents as necessary.
• Prioritize tasks accurately and in a timely manner.
• Collaborate with team members and support group problem solving and improvements.
• Serve as a liaison between external customers and internal functions to ensure satisfaction.

Education

Bachelor's degree

Tools

SAP

Salesforce

EDI

Job description

Ingredion Incorporated is seeking a Customer Support Specialist in Maryland to manage customer orders from placement to delivery. You will work with Logistics, Quality, Sales, and Order Coordination to resolve issues and maintain high customer satisfaction.

This role offers potential growth into Logistics, Sales, or Quality. Responsibilities include processing orders, ensuring data accuracy, tracking complaints, and implementing process improvements.