Logistics Customer Support & Order Specialist

Ingredion Incorporated; White Marsh (MD); On-site; USD 59,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Annual incentive plan

Job summary

Ingredion Incorporated is seeking a Customer Support Specialist to serve as a pivotal contact for customers from order placement through delivery. This role collaborates with Logistics, Quality, Sales, and other teams to capture information, resolve issues, and drive customer satisfaction.

The ideal candidate will have 2–6 years of experience, a Bachelor’s Degree preferred, and hands-on experience with SAP, Salesforce, and EDI.

Qualifications

• 2-6 years of experience preferred.
• Bachelor’s Degree preferred.
• SAP, Salesforce, and EDI experience required.

Responsibilities

• Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries.
• Participate in the after-hours program for the department.
• Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes).
• Compute mathematical calculations related to order processing, delivery times, and freight as necessary.
• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners.
• Ensure all customer complaints are tracked according to department and company procedures.
• Demonstrated ability to work two or more of Ingredion’s product lines and customer categories to provide valuable information to the customer.
• Knowledgeable of nuances within multiple business segments.
• Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved.
• Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary.
• Prioritize tasks accurately and in a timely manner.
• Collaborate with and support team members. Participate in group problem solving and team activities.
• Recommend and implement process improvements.
• Serve as a liaison between external customers and internal functions to ensure customer satisfaction.

Skills

Customer service

Order processing

Data literacy

Education

Bachelor’s Degree preferred

Tools

SAP

Salesforce

EDI

Job description

Ingredion Incorporated is seeking a Customer Support Specialist to serve as a pivotal contact for customers from order placement through delivery. This role collaborates with Logistics, Quality, Sales, and other teams to capture information, resolve issues, and drive customer satisfaction.

The ideal candidate will have 2–6 years of experience, a Bachelor’s Degree preferred, and hands-on experience with SAP, Salesforce, and EDI.