Customer Experience Specialist - Multichannel Support

Ingredion Incorporated; Finderne (NJ); On-site; USD 59,000 - 78,000; Full time

Job summary

Ingredion Incorporated seeks a Customer Support Specialist for Pure Circle in Bridgewater, NJ to manage inquiries and complaints via phone or email. You will process orders and changes, escalating issues across channels while staying composed under pressure.

The role requires 2–6 years of customer service experience, with preferred familiarity in SAP, Salesforce, EDI and MS Office, including Power BI. Onsite location with a strong focus on CRM tools and problem solving.

Qualifications

• Bachelor’s Degree preferred or on-the-job experience accepted.
• 2–6 years of Customer Service / Support experience.
• Experience with SAP, Salesforce and EDI is preferred.
• Proficiency with Microsoft Office and Power BI is expected.

Responsibilities

• Manage customer queries and complaints via telephone and email.
• Process orders, modifications, and escalation of issues across channels.
• Maintain calm communication when customers are frustrated.
• Utilize CRM platforms to track interactions.

Skills

Customer Service

Problem solving

Analytical thinking

Education

Bachelor's Degree preferred

Tools

SAP

Salesforce

EDI

Microsoft Office

Power BI

Job description

Ingredion Incorporated seeks a Customer Support Specialist for Pure Circle in Bridgewater, NJ to manage inquiries and complaints via phone or email. You will process orders and changes, escalating issues across channels while staying composed under pressure.

The role requires 2–6 years of customer service experience, with preferred familiarity in SAP, Salesforce, EDI and MS Office, including Power BI. Onsite location with a strong focus on CRM tools and problem solving.