Order & Customer Service Specialist

Theuniversityunion

Sunnyside (WA)

On-site

USD 28,000 - 33,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Manzana Products Co. is seeking a detail-oriented Customer Service Representative to manage orders from start to finish in Sunnyside, WA.

You will collaborate with Sales, Production, Warehouse, Transportation, and Finance to ensure orders are accurate and delivered on time in a fast-paced setting. The ideal candidate has 2+ years in customer service, experience with ERP (Dynamics 365) and EDI, and strong Excel and communication skills.

Qualifications

High school diploma or GED is required.
Experience in food manufacturing or consumer packaged goods is a plus.
2+ years of customer service experience.
Experience with ERP systems, ideally Dynamics 365.
Knowledge of EDI order processing.
Experience scheduling logistics appointments.
Familiarity with customer pricing, promotions, freight, and contract pricing.
Bilingual English/Spanish is a plus.

Responsibilities

Enter and manage customer orders using ERP/CRM tools.
Process EDI orders and resolve transmission issues.
Coordinate with internal teams to ship orders on time and in full.
Schedule customer delivery appointments with retailers and distribution centers.
Ensure freight is booked cost-effectively.
Maintain customer pricing including promotions and contracts.
Prepare shipping documents and invoices.
Track orders and update customers on status.
Address customer questions, deductions, or claims.
Follow food safety standards and company policies.