Customer Service Specialist

Ques Industries, Inc.; Brook Park (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Ques Industries, Inc. is seeking a Customer Service professional to accurately enter and process customer orders in the ERP, ensuring timely delivery to production and shipping teams.

The role requires detail-orientation and the ability to thrive in a fast-paced environment. The candidate should be proficient with Sage X3 Manufacturing Software, maintain customer databases, handle quotes, returns, and international paperwork while supporting daily tasks and freight coordination.

Qualifications

• Have a minimum of 510 years in a customer service role with manufacturing industry experience preferred
• Can effectively communicate, solve problems, and multitask
• Very strong mathematical and analytical skills are required
• Excellent interpersonal, written and verbal communication and organizational skills are essential
• Must be a team player, wellorganized with good time management skills
• Highly motivated, goal oriented, positive attitude, ethical and challenge driven
• Maintain the ability to function successfully with minimal supervision
• Must have proficiency in all Microsoft Office products. Experience with manufacturing software is preferred

Responsibilities

• Use Sage X3 Manufacturing Software to process and prepare all shipping documents for sales orders
• Assist when necessary to maintain the database for new and existing customers, ship to points, item keys, BOMs, price tables, and bill of lading codes
• Answer calls and emails from customers related to taking orders, assisting with customer quotes, and servicing their needs or problems
• Assist with daily tasks including SDS, product labels, and freight duties
• Assist with truckload shipments, obtaining freight quotes and scheduling shipments and helping to resolve freight issues
• Process customer returns/credits
• Process and prepare paperwork for International shipments/Ocean (IMDG) Air (IATA)
• Reconcile month end customer owned inventory with plant personnel

Skills

Communication

Problem solving

Multitasking

Mathematical ability

Organizational skills

Interpersonal skills

Time management

Team player

Microsoft Office proficiency

Tools

Sage X3

ERP systems

Job description

Job Summary

The Customer Service position is responsible for accurately entering and processing customer orders into the company’s ERP system. This role ensures that customer orders are captured correctly and delivered to the production and shipping teams in a timely and organized manner. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Responsibilities

• Use Sage X3 Manufacturing Software to process and prepare all shipping documents for sales orders.
• Assist when necessary to maintain the database for new and existing customers, ship to points, item keys, BOMs, price tables, and bill of lading codes
• Answer calls and emails from customers related to taking orders, assisting with customer quotes, and servicing their needs or problems
• Assist with daily tasks including SDS, product labels, and freight duties
• Assist with truckload shipments, obtaining freight quotes and scheduling shipments and helping to resolve freight issues
• Process customer returns/credits
• Process and prepare paperwork for International shipments/Ocean (IMDG) Air (IATA)
• Reconcile month end customer owned inventory with plant personnel

Required Qualifications

• Have a minimum of 510 years in a customer service role with manufacturing industry experience preferred
• Can effectively communicate, solve problems, and multitask
• Very strong mathematical and analytical skills are required
• Excellent interpersonal, written and verbal communication and organizational skills are essential
• Must be a team player, wellorganized with good time management skills
• Highly motivated, goal oriented, positive attitude, ethical and challenge driven
• Maintain the ability to function successfully with minimal supervision
• Must have proficiency in all Microsoft Office products. Experience with manufacturing software is preferred

Work Environment

• In office Monday Friday 8:00am 5:00pm.
• Casual attire. Polos, jeans, Tshirts. No shorts or opentoed shoes.
• Trips into the plant will be necessary. PPE required when in the plant.