Order & Customer Experience Specialist

JAM Industries; Southaven (MS); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life insurance

401(k) / RRSP matching

Flexible work arrangements (flexitime)

Paid vacation and personal time off

Discounts on products

Learning and development opportunities

Job summary

JAM is seeking a Customer Service Representative to be the primary contact for dealers, customers, and internal teams. You will ensure accurate order processing, timely communication, and issue resolution throughout the order lifecycle.

Responsibilities include reviewing orders, verifying pricing and availability, updating customers on status, handling returns and credits, and coordinating with warehouse, purchasing, and support teams to deliver exceptional service.

Responsibilities

• Process and release customer orders accurately and efficiently.
• Review pricing, product availability, shipping requirements, and customer information.
• Monitor open orders and address holds, backorders, or allocation issues.
• Coordinate order changes, cancellations, and special requests.
• Respond to customer inquiries via phone, email, and tickets in a professional manner.
• Provide order status updates, shipment tracking, and product availability details.
• Escalate complex issues to appropriate departments when necessary.
• Maintain customer account information and data accuracy.
• Assist customers with returns, credits, warranty claims, and replacements.
• Document all customer interactions and actions taken.

Job description

JAM is seeking a Customer Service Representative to be the primary contact for dealers, customers, and internal teams. You will ensure accurate order processing, timely communication, and issue resolution throughout the order lifecycle.

Responsibilities include reviewing orders, verifying pricing and availability, updating customers on status, handling returns and credits, and coordinating with warehouse, purchasing, and support teams to deliver exceptional service.