Customer Success & Order Fulfillment Specialist

JAM Industries; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

JAM Industries in the United States seeks a Customer Service Representative (CSR) to be the primary contact for dealers, customers, sales reps, and internal teams, ensuring accurate order processing and timely communication throughout the order lifecycle.

Daily responsibilities include reviewing and processing purchase orders, verifying pricing and availability, coordinating changes, and providing order status updates via phone, email, and ticketing systems.

Qualifications

• Provide responsive customer support across multiple channels.
• Demonstrate accuracy in order processing and data entry.
• Maintain professional communication with customers and internal teams.

Responsibilities

• Review and process incoming purchase orders accurately and efficiently.
• Verify pricing, product availability, shipping requirements, and customer information.
• Monitor open orders and address holds, backorders, or allocation issues.
• Coordinate order changes, cancellations, and special requests as required.
• Respond to customer inquiries via phone, email, and ticketing systems in a timely manner.
• Provide order status updates, shipment tracking information, and product availability details.
• Escalate complex issues to appropriate departments when necessary.

Skills

Customer service

Communication

Attention to detail

Tools

Ticketing systems

Job description

JAM Industries in the United States seeks a Customer Service Representative (CSR) to be the primary contact for dealers, customers, sales reps, and internal teams, ensuring accurate order processing and timely communication throughout the order lifecycle.

Daily responsibilities include reviewing and processing purchase orders, verifying pricing and availability, coordinating changes, and providing order status updates via phone, email, and ticketing systems.