Order Management & Customer Support Specialist

Ralliant; North Carolina; Hybrid; USD 25,000 - 45,000; Full time

Job summary

Ralliant seeks a Customer Service Support Representative to deliver outstanding service and manage end-to-end order processing. You will work with customers, sales reps, and internal teams to provide accurate information and resolve issues while entering, reviewing, and tracking orders from receipt through shipment.

The role requires clear communication, attention to detail, and the ability to collaborate across departments to ensure a positive customer experience and continuous improvement.

Qualifications

• Experience in customer service and order processing.
• Strong verbal and written communication.
• Attention to accuracy and details.
• Ability to collaborate with multiple departments.

Responsibilities

• Provide professional support to customers, sales reps, and internal teams.
• Answer product, pricing, delivery, and order status questions.
• Enter, review, and manage orders from receipt to shipment.
• Maintain customer records and required documents.
• Coordinate with Sales, Production, Engineering, Quality, Finance to resolve issues.
• Identify and address order problems and escalate when needed.
• Monitor order holds and delays, ensuring timely processing.
• Maintain accurate data in company systems.
• Follow SOPs to ensure quality and consistency.
• Support continuous improvement efforts to enhance satisfaction.

Skills

Communication

Attention to detail

Problem solving

Continuous improvement

Tools

MS Office

Internet

Job description

Ralliant seeks a Customer Service Support Representative to deliver outstanding service and manage end-to-end order processing. You will work with customers, sales reps, and internal teams to provide accurate information and resolve issues while entering, reviewing, and tracking orders from receipt through shipment.

The role requires clear communication, attention to detail, and the ability to collaborate across departments to ensure a positive customer experience and continuous improvement.