Order & Customer Experience Specialist

Fluid System Components, Inc.; De Pere, Northern (WI, KY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Fluid System Components, Inc. in Wisconsin is seeking a Customer Service Order Processor to provide excellent service by receiving and processing orders, answering inquiries, and assisting customers via telephone, fax, or email.

You will support internal teams by communicating customer requirements and maintaining accurate order and customer information. Contribute to a positive working culture and uphold the company values of integrity, collaboration, and accountability.

Qualifications

• Must be able to effectively communicate in both verbal and written formats.
• Highly organized with strong follow-through.
• Ability to work independently and prioritize workload.
• Team player.
• Must be 18 years of age.

Responsibilities

• Receive and review customer orders; enter orders into the operating system.
• Review component availability via MRP system and assess bill of materials to establish delivery timelines.
• Coordinate with purchasing and planning to expedite parts as needed.
• Communicate with vendors and customers through email, phone, and online portals.
• Respond to quote requests, providing pricing, lead-time, and data information.
• Provide status updates on orders, quote requests, item selection, and troubleshooting.
• Relay customer requirements to internal departments (engineering, manufacturing, shipping, finance, purchasing, etc.).
• Ensure correct profit margins using quoting matrix and part-specific quotes.
• Assist customers with questions, problems, and component selection.
• Maintain up-to-date customer information in the operating system.
• Issue RGAs for customer returns.
• Support customer portal and forecast requirements.
• Assist outside sales team as needed.
• Follow company policies and procedures, including ISO standards.

Skills

Communication

Organization

Independent work

Team player

Education

High School Diploma or GED

Job description

Fluid System Components, Inc. in Wisconsin is seeking a Customer Service Order Processor to provide excellent service by receiving and processing orders, answering inquiries, and assisting customers via telephone, fax, or email.

You will support internal teams by communicating customer requirements and maintaining accurate order and customer information. Contribute to a positive working culture and uphold the company values of integrity, collaboration, and accountability.