Customer Service

Certified Power Solutions; Bridgeton (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health, Dental & Vision insurance

Paid time off

Tuition reimbursement

FSA/HSA options

Life insurance

Pet insurance

Referral program

Job summary

Certified Power Solutions in the Midwest is seeking a customer service-oriented individual to manage orders, answer inquiries, and assist with expediting customer purchases. You will handle orders by email, fax, and phone, and provide pricing and lead-time information to customers.

The role requires strong communication, basic math skills, and proficiency with Word and Excel. Prior fluid power knowledge is a plus, with opportunities to support the sales team and ensure accurate data entry.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age.
• Experience with fluid power or related customer service is a plus.

Responsibilities

• Receiving customer orders via email, fax and phone.
• Enter orders into current operating system.
• Support customer portal and forecast requirements.
• Quote pricing with lead times and data information via email, fax or phone.
• Communicate with vendors by email, phone and internet.
• Assist customers with quoting, order updates, inquiries and troubleshooting.
• Maintain customer information in the database.
• Issue RGA’s for customer returns.
• Support outside sales team as needed.
• Follow ISO standards and company procedures.

Skills

Customer service

Communication

Problem solving

Math skills

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Description

For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations.

Job Type

Full-time

Position Summary

Provide service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions via telephone, fax, or email. Also expediting customer purchase orders.

Major Responsibilities

• Receiving customer orders via e-mail, fax and phone.
• Order entry into current operating system.
• Support customer portal and forecast requirements.
• Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
• Communicate with vendors via e-mail, phone and internet.
• Assist customers with quoting, order updates, inquiries and troubleshooting.
• Maintain current customer information in existing computer database.
• Issue RGA’s for customer returns.
• Support outside sales team as necessary.
• Follow company policies & procedures including ISO standards.
• Any other duties or responsibilities required or assigned.

Requirements

Education/Experience

• High School Diploma or GED
• Must be 18 years of age
• Previous Fluid Power Knowledge a plus.
• Previous related customer service experience a plus

Special Skills Desired

• Computer literate
• Good math skills
• Excellent communication skills
• Problem solving skills
• Previous experience with Word and Excel

Benefits

• 401(k) retirement plan and match
• Health, Dental & Vision insurance
• Paid time off
• Tuition reimbursement
• Flexible Spending Account and Health Savings Account Options
• Life insurance
• Pet insurance
• Referral program