Customer Success & Order Orchestration Specialist

Whirl-Pak®; Pleasant Prairie (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Filtration Group in Wisconsin seeks a customer service/order management professional to deliver timely, accurate, and professional support across customer interactions. You will own sales order entry, respond to inquiries, and maintain precise records while coordinating with internal teams to ensure alignment on timing and expectations.

The role emphasizes attention to detail, responsiveness, and clear communication in a fast-paced environment.

Qualifications

• 2-5 years of experience in a customer service, order management or manufacturing environment preferred.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and concisely.
• High attention to detail with a focus on accuracy in order entry, documentation, and customer communication.
• Comfortable working both independently and collaboratively, with sound judgment on when to elevate or seek input.
• Ability to navigate cross-functional communication and maintain professionalism in challenging or high-pressure situations.
• Proficiency in Microsoft Office (Outlook, Excel) and experience working within ERP or order entry systems preferred.
• Bachelor’s degree preferred, but not required.
• Pay range for this role is $22-26 per hour

Responsibilities

• Respond to customer inquiries in a timely, accurate, and professional manner, ensuring clear communication and follow-through.
• Enter, review, and confirm sales orders with a high level of accuracy, maintaining up-to-date and complete customer records.
• Monitor order status, lead times, and capacity changes; proactively communicate updates to customers and internal teams as needed.
• Address customer issues including complaints, returns, and credits, ensuring resolution or appropriate escalation.
• Coordinate with internal teams (Production, Planning, Sales, and others) to align on order requirements, timing, and customer expectations.
• Maintain organized and accurate documentation of customer specifications and requirements.
• Participate in cross-functional projects and initiatives as assigned.
• Participate in customer interactions as needed, including meetings or site visits.
• Meet performance expectations for responsiveness, accuracy, and overall service quality.

Skills

Customer service

Communication

Attention to detail

Independence

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

ERP system

Order entry system

Job description

Filtration Group in Wisconsin seeks a customer service/order management professional to deliver timely, accurate, and professional support across customer interactions. You will own sales order entry, respond to inquiries, and maintain precise records while coordinating with internal teams to ensure alignment on timing and expectations.

The role emphasizes attention to detail, responsiveness, and clear communication in a fast-paced environment.