Order & Customer Experience Specialist

prattinternalcareersite; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Pratt Internal Careersite is seeking a Customer Service Representative in Allentown, PA. The role focuses on processing orders, addressing inquiries, resolving complaints, and maintaining accurate records to ensure a positive customer experience.

Responsibilities include order management, material purchasing, billing, and data management, with emphasis on communication, accuracy, and teamwork in a fast-paced manufacturing setting.

Qualifications

• Excellent verbal and written communication in English.
• Basic math skills including rates and discounts.
• Strong reasoning and problem-solving abilities.
• Familiarity with data entry and production workflows.
• Understanding of ISO/QS standards is a plus.

Responsibilities

• Receive and process customer orders.
• Place timely material orders for production.
• Process billing and maintain customer records.
• Handle complaints and inquiries; coordinate resolutions.
• Maintain and update customer files; track order changes.
• Support sales team in managing customer relations.

Skills

Communication

Mathematical Proficiency

Problem Solving

Technical Skills

Quality Standards

Education

High school diploma or GED

Manufacturing/corrugated box industry experience (preferred)

Data entry experience desirable

Tools

Production processes knowledge

Job description

Pratt Internal Careersite is seeking a Customer Service Representative in Allentown, PA. The role focuses on processing orders, addressing inquiries, resolving complaints, and maintaining accurate records to ensure a positive customer experience.

Responsibilities include order management, material purchasing, billing, and data management, with emphasis on communication, accuracy, and teamwork in a fast-paced manufacturing setting.