Order & Customer Care Specialist (Hybrid)

Azelis Holding S.A.; Richardson (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Azelis Holding S.A. is seeking an Order Processor/Customer Service Representative in Richardson, TX for a full-time hourly hybrid role. You will manage customer inquiries, process orders, and coordinate shipments while maintaining accurate records and delivering reliable service.

Responsibilities include opening accounts, entering orders, tracking shipments, and resolving issues with a focus on accuracy and customer satisfaction. Strong MS Word/Excel/PowerPoint skills are required.

Qualifications

• High school diploma or GED required; college degree preferred.
• At least 1 year of job-related experience.
• Proficient in MS Word, Excel, and PowerPoint.

Responsibilities

• Open customer accounts by recording account information.
• Take orders from customers and process orders in the system.
• Coordinate shipments with warehouses and freight brokers.
• Maintain customer records and update information.
• Resolve issues by clarifying and solving customer problems.
• Handle inquiries on order tracking, billing, and documentation.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Reliability

Education

High school diploma or GED

College degree preferred

1 year related experience

Tools

MS Word

Excel

PowerPoint

Job description

Azelis Holding S.A. is seeking an Order Processor/Customer Service Representative in Richardson, TX for a full-time hourly hybrid role. You will manage customer inquiries, process orders, and coordinate shipments while maintaining accurate records and delivering reliable service.

Responsibilities include opening accounts, entering orders, tracking shipments, and resolving issues with a focus on accuracy and customer satisfaction. Strong MS Word/Excel/PowerPoint skills are required.