Hybrid Order & Customer Care Specialist

Azelis India; Richardson (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Azelis India is seeking an Order Processor/Customer Service Representative to manage customer inquiries and process orders. The role involves handling order entry, account updates, shipment arrangements with warehouses and brokers, and resolving service-related issues.

Strong attention to detail and customer-focused communication are essential. The position is full-time with hourly compensation and a hybrid work setup, likely based in Richardson, Texas, with travel as needed.

Qualifications

• High school diploma or GED required; college degree preferred.
• At least 1 year of job-related experience preferred.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Opens customer accounts by recording account information.
• Takes orders from customers and processes orders by entering into computer system.
• Arrange shipments for all orders with warehouses and freight brokers.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint and expediting resolution.
• Handles inquiries such as order tracking, billing questions, product documentation.

Education

High School Diploma or GED

College degree preferred

1 year of job-related experience

Tools

MS Word

Excel

PowerPoint

Job description

Azelis India is seeking an Order Processor/Customer Service Representative to manage customer inquiries and process orders. The role involves handling order entry, account updates, shipment arrangements with warehouses and brokers, and resolving service-related issues.

Strong attention to detail and customer-focused communication are essential. The position is full-time with hourly compensation and a hybrid work setup, likely based in Richardson, Texas, with travel as needed.