Order & Billing Operations Manager (Hybrid/Remote)

Ascend Learning; Leawood (KS); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible PTO

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Parental leave

Wellness resources

On-site gym (Leawood)

Community outreach

Job summary

Ascend Learning is seeking a Manager of Order & Billing Operations to lead two regional teams, optimize invoicing, and support revenue goals from its Leawood, KS presence. Hybrid work with potential remote options within the United States is available.

You will drive client relationships, escalation handling, and streamlined quoting and contract compliance while partnering with Sales and Client Success teams. Strong leadership and GAAP familiarity are valued.

Qualifications

• Bachelor’s degree preferred; High School Diploma and equivalent work experience required
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Experience with SOP documentation and process change implementation
• Prior supervisory experience preferred
• Excellent verbal, analytical, organizational, writing and presentation skills
• Strong analysis, critical thinking, and evaluation abilities
• Familiarity with GAAP, accounting methods, and audit procedures preferred
• Experience with MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred
• Provide continuous feedback to direct reports for accountability, maximum efficiency, and collaboration
• Desire to respond quickly, professionally, and accurately to all clients and employees
• Ability to work effectively in cross-functional and matrix teams
• Proven strong leadership and supervisory skills
• Analyze staffing needs and participate in hiring processes
• Adapts well to a changing and rapidly growing environment
• Proven organizational and time management skills

Responsibilities

• Build and maintain client relationships through proactive communication, resolving inquiries, and ensuring accurate documentation
• Serve as an escalation point for complex client and internal issues, providing timely and professional resolution
• Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with contracts
• Oversee two regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service
• Monitor revenue processes including invoicing, returns, and rebills, and support end-of-quarter and end-of-year close activities
• Collaborate cross-functionally with Sales, Client Success, Credit, and other departments to streamline workflows and resolve issues
• Lead process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates
• Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience

Skills

Verbal communication

Analytical thinking

Organizational skills

Written communication

Presentation skills

Leadership

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

D365

Great Plains

Canvas App

CRM/CPQ tools

Job description

Ascend Learning is seeking a Manager of Order & Billing Operations to lead two regional teams, optimize invoicing, and support revenue goals from its Leawood, KS presence. Hybrid work with potential remote options within the United States is available.

You will drive client relationships, escalation handling, and streamlined quoting and contract compliance while partnering with Sales and Client Success teams. Strong leadership and GAAP familiarity are valued.