Manager Order & Billing Operations

Ascend Learning; Leawood (KS); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible PTO

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Parental leave

Wellness resources

On-site gym (Leawood)

Community outreach

Job summary

Ascend Learning is seeking a Manager of Order & Billing Operations to lead two regional teams, optimize invoicing, and support revenue goals from its Leawood, KS presence. Hybrid work with potential remote options within the United States is available.

You will drive client relationships, escalation handling, and streamlined quoting and contract compliance while partnering with Sales and Client Success teams. Strong leadership and GAAP familiarity are valued.

Qualifications

• Bachelor’s degree preferred; High School Diploma and equivalent work experience required
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Experience with SOP documentation and process change implementation
• Prior supervisory experience preferred
• Excellent verbal, analytical, organizational, writing and presentation skills
• Strong analysis, critical thinking, and evaluation abilities
• Familiarity with GAAP, accounting methods, and audit procedures preferred
• Experience with MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred
• Provide continuous feedback to direct reports for accountability, maximum efficiency, and collaboration
• Desire to respond quickly, professionally, and accurately to all clients and employees
• Ability to work effectively in cross-functional and matrix teams
• Proven strong leadership and supervisory skills
• Analyze staffing needs and participate in hiring processes
• Adapts well to a changing and rapidly growing environment
• Proven organizational and time management skills

Responsibilities

• Build and maintain client relationships through proactive communication, resolving inquiries, and ensuring accurate documentation
• Serve as an escalation point for complex client and internal issues, providing timely and professional resolution
• Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with contracts
• Oversee two regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service
• Monitor revenue processes including invoicing, returns, and rebills, and support end-of-quarter and end-of-year close activities
• Collaborate cross-functionally with Sales, Client Success, Credit, and other departments to streamline workflows and resolve issues
• Lead process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates
• Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience

Skills

Verbal communication

Analytical thinking

Organizational skills

Written communication

Presentation skills

Leadership

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

D365

Great Plains

Canvas App

CRM/CPQ tools

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As the Manager of Order & Billing Operations, you will oversee regional teams to ensure accurate and timely order processing, invoicing, and client support. You will act as an escalation point for complex issues, collaborate with Sales and Client Success teams, and drive process improvements to enhance customer experience and revenue goals. This role requires strong leadership, operational oversight, and the ability to manage priorities in a fast-paced environment while fostering a culture of accountability and excellence. You will support ATI - Northeast and South regions.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States.

HOW YOU’LL SPEND YOUR TIME

• Build and maintain client relationships through proactive communication, resolving inquiries, and ensuring accurate documentation.
• Serve as an escalation point for complex client and internal issues, providing timely and professional resolution.
• Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with contracts.
• Oversee two regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service.
• Monitor revenue processes including invoicing, returns, and rebills, and support end-of-quarter and end-of-year close activities.
• Collaborate cross-functionally with Sales, Client Success, Credit, and other departments to streamline workflows and resolve issues.
• Lead process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates.
• Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience.

WHAT YOU'LL NEED

• Bachelor’s degree preferred; High School Diploma and equivalent work experience required
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Experience with developing standard operating procedure documentation, and process change implementation
• Prior supervisory experience preferred
• Excellent verbal, analytical, organizational, writing and presentation skills
• Strong analysis, critical thinking, and evaluation abilities
• Familiarity with generally accepted accounting principles (GAAP), accounting methods, and audit procedures preferred
• Experience utilizing and guiding the scalability/best practices of MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred
• Experience working with internal or external auditors preferredProvide continuous feedback to direct reports for accountability, maximum efficiency, and collaboration
• A desire to respond quickly, professionally, and accurately to all clients and other employees of the organization
• Ability to work effectively in cross-functional and matrix teams
• Proven strong leadership and supervisory skills to keep a team focused on excellent customer service
• Analyze staffing needs and participate in hiring processes
• Adapts well to a changing and rapidly growing environment
• Proven organizational and time management skills

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resourcesCharitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.