Global SaaS Billing Lead — Remote/Hybrid

Relativity; New Jersey; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity is seeking a Senior Billing Specialist to contribute to the Order-to-Cash team, ensuring accurate preparation of customer invoices and contract processing. With 5+ years of billing experience, this role plays a critical part in managing a wide range of product lines and improving billing efficiencies through technology.

The position entails collaboration with cross-functional teams, managing customer accounts, and owning billing queues while working in a fast-paced environment. A Bachelor's degree and proficiency in ERP systems are preferred.

Qualifications

• 5+ years of invoicing and billing experience, preferably with SaaS products.
• Proficiency in financial software and ERP systems.
• History of implementing process improvements and leveraging technology.

Responsibilities

• Process all contracts for a global customer base.
• Handle various deal types including new business and renewals.
• Manage customer usage commit balance and license requests.
• Own key customer accounts and serve as a subject matter expert.

Skills

Accounts Receivable (AR)

Billing

Communication

Customer Service

Data Entry

Enterprise Resource Planning (ERP) Systems

Invoices

Microsoft Excel

Payment Processing

Education

Bachelor’s degree in Business, Finance, or Accounting

Tools

Zuora

Salesforce

Workday

Job description

Relativity is seeking a Senior Billing Specialist to contribute to the Order-to-Cash team, ensuring accurate preparation of customer invoices and contract processing. With 5+ years of billing experience, this role plays a critical part in managing a wide range of product lines and improving billing efficiencies through technology.

The position entails collaboration with cross-functional teams, managing customer accounts, and owning billing queues while working in a fast-paced environment. A Bachelor's degree and proficiency in ERP systems are preferred.