Order Analyst

Morton-Industrie; Morton (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Morton Industries, LLC seeks an Order Analyst to ensure accurate demand and order data in our systems. You will validate daily EDI demand, coordinate New Part and New PO workflows, and manage pricing and customer orders across teams.

You will work with Scheduling, Purchasing, Quality, and Account Managers to keep demands aligned with customer requirements and to support KPI reporting as processes mature.

Qualifications

• Requires High School Diploma or equivalent.
• 2-3 years of relevant customer service/order management experience preferred.
• Experience with ERP systems and Excel is highly desirable.

Responsibilities

• Own daily EDI demand review and compare firm vs forecast demand.
• Coordinate New Part / New PO workflows and pricing with internal teams.
• Monitor workflow aging and follow up to prevent delays.

Skills

Attention to detail

Root cause analysis

Prioritization

Communication

Customer service

ERP knowledge

Proactivity

Teamwork

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Epicor ERP

Job description

Integrity In ActionWe do the right thing, even when no one is looking.Focused on Team SuccessWe achieve company goals through camaraderie and serving together.Driven to DeliverWe fulfill our commitments with exceptional effort.Consistent ProgressWe are dedicated to the ongoing improvement of our people and processes.Professional AuthenticityWe bring excellence using our individuality.Join the best team around!Through 80 years, Morton Industries has built a reputation for excellence in tube, sheet, and enclosure fabrication. From supplying established off highway OEMs to brand new startups and everything in-between across the globe, your expertise makes a mark on history.With 7 facilities across the United States to better serve our customers, we maintain a consistent culture of team success. As a part of Morton Industries, you will be a part of a highly valued team of experts with limitless opportunity. Our professional authenticity drives our unique dedication to ongoing improvement of our people, valuing both your needs and the needs of our customers.Morton offers:Low Insurance Premiums on Medical, Dental, and VisionShort Term and Long-Term DisabilityHospital, Critical Illness, and Accident CoveragesPaid Time OffPaid HolidaysCompany Paid Life Insurance401K MatchPaid BereavementSUMMARYThe Order Analyst is responsible for ensuring customer demand and order information entered into Morton Industries systems is accurate, timely, and aligned to customer requirements. The primary focus of the role is daily validation of firm and forecast EDI demand, followed by coordination of New Part and/or New Purchase Order workflows and the administration of pricing, quotations, and customer orders. The Order Analyst works across all customer accounts, collaborates with Customer Service Representatives and Account Managers, and works directly with internal teams including Scheduling, Purchasing, and Quality.ESSENTIAL FUNCTIONSInclude, but are not limited to, the following:Serve as the primary owner of the daily EDI demand review for customers that utilize EDI.Compare current-day firm and forecast demand against the previous day to identify and validate unexpected changes in quantity, requested dates, pull-ins, push-outs, cancellations, reductions, duplicate demand, past-due requirements, abnormal releases, pricing, and other potential discrepancies.Communicate significant demand changes, including pull-ins, push-outs, cancellations, reductions, and other material changes, to the appropriate teams.Work with the appropriate Customer Service Representative to validate questionable customer demand and coordinate with the Account Manager when commercial direction or escalation is needed.Review purchase-order changes and revisions for EDI customers, including changes to pricing, packaging, and other order requirements, and identify discrepancies requiring follow-up.Monitor New Part and/or New Purchase Order workflows in Epicor from initiation through completion, proactively following up with responsible individuals to keep workflows moving and prevent delays.Complete assigned Order Analyst tasks within the New Part and/or New PO workflow and monitor workflow aging, escalating delays when customer demand could be impacted.Support applicable KPI reporting and assist with the development of additional metrics as the role and processes mature.Load and maintain pricing and effective dates in Epicor as part of the established process.Help ensure Morton Industries' pricing and customer pricing remain aligned by working with the appropriate customer buyers and Account Managers.Use applicable customer portals to review demand, purchase orders, forecasts, and pricing, and to support quote submission and issue resolution.Monitor customer-specific ordering requirements, including minimum order quantities, order multiples, packaging quantities, and other applicable purchasing requirements.All other duties as assigned.COMPETENCYTo perform the job successfully, an individual should demonstrate the following competencies:Accuracy / Attention to Detail - Demonstrates a high level of accuracy and thoroughness when reviewing demand, pricing, lead times, and order quantities; understands that errors can directly affect the business.Problem Solving / Root Cause - Investigates issues beyond the immediate symptom, identifies recurring causes, and recommends practical improvements.Organization / Prioritization - Balances multiple customer and internal priorities, independently prioritizes work based on urgency and business impact, and follows through on commitments.Communication - Communicates clearly and professionally in writing and verbally with customer buyers, Account Managers, Customer Service, Scheduling, Purchasing, Quality, and other stakeholders.Customer Service - Responds professionally to customer and internal requests, supports timely resolution, and maintains productive working relationships.Technical Skills - Works effectively with ERP systems, EDI-related data, customer portals, and Microsoft Excel to review, compare, and validate information.Initiative - Proactively follows up on open items, questions information that does not appear correct, and takes ownership of issues through resolution within the scope of the role.Teamwork - Works collaboratively across departments and Account Teams, gives and welcomes feedback, and contributes to team success.Professionalism / Integrity - Treats people with respect, maintains confidentiality, works ethically, accepts responsibility for actions, and upholds organizational values.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.WORK ENVIRONMENTThis position is primarily performed in an office/desk environment. The employee will regularly use a computer, telephone, and other standard office equipment while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PHYSICAL DEMANDSThis position primarily requires sitting and computer work. The employee may occasionally stand, walk, reach, bend, or lift and move light office materials. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.POSITION TYPEFull timeTRAVELNonePREFERRED EDUCATION & EXPERIENCEHigh School Diploma or equivalent required.2-3 years of relevant customer service, order management, customer-facing, or related experience preferred.Experience working within an ERP system preferred; Epicor experience is a plus but not required.Strong proficiency in Microsoft Excel required, including the ability to compare and analyze data, sort and filter information, use formulas, and identify discrepancies.Experience with EDI transactions and EDI demand review preferred.Ability to work independently, exercise sound judgment, prioritize competing demands, and communicate effectively with internal teams and customer contacts.ADDITIONAL ELIGIBILITY QUALIFICATIONSAttendanceIn order to perform this job, the employee must meet all Company attendance requirements.SafetyThe ability to continuously practice safe habits in the workplace while following all policies and procedures related to health and safety.Morton Industries, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.