Oral Surgery Front Desk & Scheduling Lead

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Riccobene Associates Family Dentistry in North Carolina seeks an Oral Surgery Patient Coordinator to be the first contact for patients and ensure a smooth schedule from arrival to checkout.

You will verify benefits, present treatment plans, explain costs, collect co-pays, and coordinate with the clinical team to keep patient flow seamless and experiences positive. This in-person role requires warmth, reliability, and clear communication.

Qualifications

• 1–2+ years of oral surgery front office experience.
• Experience verifying dental insurance and explaining benefits.
• Experience presenting treatment plans and collecting payments.
• Experience scheduling and managing a provider schedule.
• Knowledge of dental terminology and codes; Denticon experience is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients warmly and manage check-in/check-out accurately.
• Answer phones promptly and schedule new patient appointments.
• Build and protect the schedule, including recalls and cancellations.
• Confirm upcoming appointments by phone/text to reduce no-shows.
• Explain coverage and present treatment plans and fees.
• Collect copays and balances at time of service.
• Maintain patient records and coordinate with clinical team.
• Ensure HIPAA compliance and professional presentation.

Skills

Front desk experience

Dental insurance verification

Treatment plan presentation

Appointment scheduling

Bilingual English/Spanish (a plus)

Tools

Denticon

Job description

Riccobene Associates Family Dentistry in North Carolina seeks an Oral Surgery Patient Coordinator to be the first contact for patients and ensure a smooth schedule from arrival to checkout.

You will verify benefits, present treatment plans, explain costs, collect co-pays, and coordinate with the clinical team to keep patient flow seamless and experiences positive. This in-person role requires warmth, reliability, and clear communication.