Dental Office Manager: Lead Patient-First Operations

Riccobene Associates Family Dentistry; Charlotte (NC); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in the Charlotte Area is seeking a full-time Office Manager to lead the front office and daily administrative operations, ensuring a smooth, patient-centered, and financially healthy practice.

The role partners with doctors and clinical leadership to optimize scheduling, HIPAA compliance, staffing, and patient experience, while monitoring billing, collections, and office systems.

Qualifications

• 2+ years of management experience in dental, oral surgery, or medical settings.
• 3-5 years of dental/medical front office experience preferred.
• Strong leadership, organization and multitasking skills.
• Ability to handle sensitive patient situations with discretion and compassion.
• Strong financial aptitude related to scheduling, collections, and operations.
• Proficiency with practice management systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to lead confidently, manage change, and support team development.
• Demonstrated ability to maintain confidentiality and compliance.

Responsibilities

• Oversee daily administrative and front office operations for efficient patient flow.
• Collaborate with clinical leadership to support practice success.
• Lead daily huddles and office meetings in a positive, organized manner.
• Optimize scheduling for procedures, consults, and recovery flow.
• Maintain HIPAA compliance and patient privacy standards.
• Monitor staffing levels and manage timecards and evaluations.
• Manage billing processes, collections, and account resolutions.
• Maintain office organization, workflows, and supplies.

Skills

Leadership

Organization

Multitasking

Communication

Confidentiality

Financial acumen

Practice management

Microsoft Office

HIPAA compliance

Tools

Practice management systems

Microsoft Office

Job description

Riccobene Associates Family Dentistry in the Charlotte Area is seeking a full-time Office Manager to lead the front office and daily administrative operations, ensuring a smooth, patient-centered, and financially healthy practice.

The role partners with doctors and clinical leadership to optimize scheduling, HIPAA compliance, staffing, and patient experience, while monitoring billing, collections, and office systems.