Dental Front Desk Coordinator — Patient Care & Scheduling

Riccobene Associates Family Dentistry; Garner (IA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k)

Job summary

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice and last face patients see. This in‑person role requires welcoming patients, handling check-in/out, confirming appointments, and guiding patients through insurance and payments.

You will collaborate with the clinical team to keep schedules full and accurate records. The ideal candidate has dental front office experience, strong communication skills, and the ability to manage sensitive information with

Qualifications

• 1–2 years of dental front office experience.
• Experience verifying dental insurance and explaining benefits to patients.
• Experience presenting treatment plans and collecting patient payments.
• Experience scheduling and confirming appointments and managing a provider schedule.
• Working knowledge of dental terminology and procedure codes.
• Experience with Denticon practice management software is a plus.
• Strong phone, computer, and typing skills.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and manage check-in/check-out accurately.
• Answer phones promptly and schedule new patient appointments.
• Build and protect the schedule by filling openings and recalls.
• Confirm upcoming appointments by phone and text to reduce no-shows.
• Ensure every patient leaves with their next appointment scheduled.
• Explain coverage, benefits, and payment or financing options clearly.
• Collect copays and balances at service time and post payments accurately.
• Keep patient records and notes complete and accurate.
• Coordinate with the clinical team to ensure smooth handoffs.

Skills

Reliability

Presence

Attitude

Team first

Money conversations

Schedule ownership

Attention to detail

Professional presentation

Tools

Denticon

Job description

Riccobene Associates Family Dentistry is seeking a Patient Coordinator to be the first voice and last face patients see. This in‑person role requires welcoming patients, handling check-in/out, confirming appointments, and guiding patients through insurance and payments.

You will collaborate with the clinical team to keep schedules full and accurate records. The ideal candidate has dental front office experience, strong communication skills, and the ability to manage sensitive information with