Oracle Service Cloud & Genesys Integration Lead

Artmac; San Jose (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

A technology consulting firm is seeking an Oracle Service Cloud and Genesys Integration Lead in San Jose, California. The ideal candidate will have 8-25 years of experience in CRM leadership, expertise in telephony system integration, and a solid understanding of customer service operations. This role is contractual and best suited for individuals with a mid-senior level background in Information Technology.

Responsibilities

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud.
• 3+ years of hands-on experience with Genesys Cloud CX.
• Proven expertise in telephony systems integration.
• Solid understanding of customer service operations.
• Ability to create detailed functional and technical documentation.

Skills

CRM leadership experience

Hands-on experience with Genesys Cloud CX

Telephony systems integration knowledge

Strong communication skills

Stakeholder management

Project management in cross-functional environments

Familiarity with scripting (JavaScript, PHP)

Experience with middleware/integration tools

Understanding of customer experience analytics

Education

Bachelor's degree or equivalent

Tools

Oracle Service Cloud

Genesys Cloud

MuleSoft

Oracle Integration Cloud

Job description

A technology consulting firm is seeking an Oracle Service Cloud and Genesys Integration Lead in San Jose, California. The ideal candidate will have 8-25 years of experience in CRM leadership, expertise in telephony system integration, and a solid understanding of customer service operations. This role is contractual and best suited for individuals with a mid-senior level background in Information Technology.