Oracle Service Cloud (RightNow) and Genesys Integration Lead

Artmac; San Jose (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

A technology consulting firm is seeking an Oracle Service Cloud and Genesys Integration Lead in San Jose, California. The ideal candidate will have 8-25 years of experience in CRM leadership, expertise in telephony system integration, and a solid understanding of customer service operations. This role is contractual and best suited for individuals with a mid-senior level background in Information Technology.

Responsibilities

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud.
• 3+ years of hands-on experience with Genesys Cloud CX.
• Proven expertise in telephony systems integration.
• Solid understanding of customer service operations.
• Ability to create detailed functional and technical documentation.

Skills

CRM leadership experience

Hands-on experience with Genesys Cloud CX

Telephony systems integration knowledge

Strong communication skills

Stakeholder management

Project management in cross-functional environments

Familiarity with scripting (JavaScript, PHP)

Experience with middleware/integration tools

Understanding of customer experience analytics

Education

Bachelor's degree or equivalent

Tools

Oracle Service Cloud

Genesys Cloud

MuleSoft

Oracle Integration Cloud

Job description

Oracle Service Cloud (RightNow) and Genesys Integration Lead

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Title: Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type: W2/C2C

Experience: 8 - 25 years

Location: San Jose, California

Responsibilities

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
• 3+ years of hands‑on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
• Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross‑functional enterprise environments.
• Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Qualifications

• Bachelor's degree or equivalent combination of education and experience.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Software Development