Remote Lead Genesys Cloud CX Admin

INSPYR Solutions

Texas

Hybrid

USD 120,000 - 150,000

Full time

9 days ago

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Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

INSPYR Solutions is seeking a Lead Genesys Admin to remotely manage and optimize a Genesys Cloud CX environment serving ~220 users. You will partner with professional services from discovery through go-live and hypercare, configuring IVR, call flows, routing, and data tasks while driving seamless Salesforce integrations and AI-enabled capabilities.

The role emphasizes strong hands-on administration, production support, and knowledge transfer to the long-term team.

Qualifications

Hands-on Genesys Cloud CX administration and implementation experience.
Advanced Genesys Architect experience (IVR, call flows, queues, routing).
Experience integrating Genesys with Salesforce (Omni-Channel, case routing).
Knowledge of WFM, quality management, and speech/text analytics.
Familiarity with BYOC telephony and E911.

Responsibilities

Lead implementation and ongoing administration of Genesys Cloud CX for ~220 users.
Collaborate with Genesys Professional Services from discovery to go-live and hypercare.
Configure call flows, IVR, queues, skills-based routing, data tables, schedules, and callbacks.
Integrate Genesys CX Cloud with Salesforce, including Omni-Channel and case routing.
Implement and support WEM, Agent Copilot, virtual agents, and AI-powered capabilities.
Manage platform health, production changes, and knowledge transfer to the long-term admin team.